Customer Service/Sales Advisor

1 week ago

Cape Town Western Cape, South Africa ATM Full time R96 000 - R120 000 per year

Position: Inbound Sales (Soft-Sales) Agent

Location: On-site

Salary: R8,000 – R10,000 per month (No commission — your salary is guaranteed and stable)

Schedule: Monday to Sunday (USA hours/shifts)

About the Role

We are seeking energetic, service-driven Inbound Sales Agents to join our growing team. This role focuses on soft-sales, driving revenue through excellent service, effective consultation, and building meaningful customer relationships. As a Virtual Sales Assistant handling inbound calls from our USA-based client, you will guide customers through inquiries, assist with product information, and convert interest into successful sales.

What You'll Do

  • Handle inbound sales calls and customer inquiries
  • Provide accurate product information and exceptional service
  • Build and maintain strong customer relationships
  • Meet and exceed sales targets and KPIs
  • Manage customer data and ensure accurate record-keeping
  • Collaborate with internal teams and provide insights on market trends
  • Offer general system and support assistance as needed

Key Focus Areas

  • Inbound Sales (soft-sales approach)
  • Client liaison & customer engagement
  • Data management & reporting
  • Performance-driven execution

What We're Looking For

  • Minimum 1 year contact centre experience in sales and customer service
  • Matric / Grade 12
  • No criminal record
  • Target-driven mindset
  • Outbound calling experience is an advantage
  • Excellent communication and interpersonal skills
  • Tech-savvy and comfortable working with multiple systems
  • Ability to work in a fast-paced, team-oriented environment

Who Thrives Here

Motivated individuals who enjoy customer interaction, have a natural consultative approach, and can balance service with sales. If you're confident, goal-oriented, and committed to delivering a great customer experience, we want to hear from you

Job Type: Permanent

Work Environment: In-office

Job Type: Full-time

Pay: R1,00 - R11 000,00 per month

Work Location: In person

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