Campaign Specialist

Campaign Specialist/Risk Specialist

Main Purpose of Role

• To execute, monitor and analyse predefined campaign strategies aligned to the new vertical strategy. Formulate and implement the Agency/Principal operational strategy to achieve the overall Nutun strategy.
• Meet and exceed stipulated financial targets for the allocated portfolio.
• Meet and exceed client expectations, IPMs in line with agreed SLA's.
• Ensure individual attainment of minimum (defined) risk performance contribution to required vertical and/or Principal portfolio/s.

Required Minimum Education / Training

• Grade 12.
• Proficient in MS Office.
• Proficient in MS PowerPoint.
• Relevant Tertiary qualification (added advantage).
• Numerically orientated.
• Advanced proficiency level with Microsoft Excel.
• Basic statistics knowledge.

Advance Skill /Education

An effective risk specialist should be proficient in identifying potential risks, analyzing the risk, evaluating risk, t finally must be able to monitor and review plans and strategies.

• Exposure to OMNI channel and Digital strategies /platforms
• Proficient in project management
• Data analytics interpretation
• Knowledge of artificial intelligence , machine learning and data mining skills
• Exposure to understanding score modelling ( intermediate level )3
• 6556
• Systems
• SQL- structured query language.

Required Minimum Work Experience

• 5 Year's Experience in Collections and recovery.
• 5 Year's Experience in a Data Analysis Environment.
• 3 Year's Experience as a Collections Risk practitioner.

Technical and Behavioral Competencies Required

·       Ability to oversee a Retail OR Bank OR Specialized Lending OR Telco OR Public Sector dialing strategy framework, and provide risk insights to validate vertical strategy.

·       Ability to define own contribution in the context of overall business performance.

·       Above average ability to present insights to key stakeholders.

·       Good knowledge and understanding of:

o  Collections

o  National Credit Act

o  Debt Collector Act

·       Insight into how different treatment frameworks influence debtor engagement outcomes.

·       Ability to provide Industry/best practice insights into strategy & campaign management frameworks to facilitate Group performance objectives.

·       Provide insights into TCR financial levers (IPM, GP, and Revenue.

·       The ability to provide insights into campaign strategy (Next Generation).

·       Technology insights to achieve team objectives.

·       Understanding of TCR scoring universe and how this impacts prioritization and effort.

·       Ability to deploy bespoke high balance retail and commercial collection and recovery strategies.

·       Ability to champion challenge strategy/campaign practices to optimize portfolio penetration and conversion outcomes.

·       Good understanding of productivity and capacity management outcomes in an unsecured, low value, high volume collection and recovery environment.

·       SAS, Microsoft Office (Excel, Word, PowerPoint, etc.), Qlikview, BI Reporting.

·       Excellent verbal and written communication skills.

·       Stakeholder engagement (internal).

·       Project management / project implementation.

·       Basic statistics knowledge and ability to comprehend and analyze dialer-output data.

·       Strong analytical skills required, including an extensive understanding of how to interpret risk outputs against key business operational and financial metrics.

·       Must be able to understand strategy/campaign efforts against commercial considerations applicable to client mandates and new vertical strategy.

·       Propose strategy/campaign solutions across a short, medium and long-term business planning framework.

·       Ability and agility to meet work related deadlines.

·       Make calculated recommendations on the basis of adequate information and analysis.

·       Analytical.

·       Business Acumen [ability to make sound decisions].

·       Strategic Thinker.

·       Self-Starter.

·       Influencer.

·       Problem solver.

·       Emotional intelligence.

·       Interpersonal skills.

·       Demonstrate high ethical values.

·       Comfortable dealing with ambiguity.

·       Engagement to facilitate optimal functioning of the new 'POD' clusters.

·       TCR Leadership charter and values.

Key Performance Areas

• Create and measure stipulated strategy / campaign performance thresholds in so far as strategy calibration and force ranking of risk (propensity to pay or roll).
• Meet and exceed primary strategy/campaign key performance metrics across a balanced scorecard encompassing people, process and stakeholder metrics.
• Manage the implementation of key risk strategy directives to support Agency and Principal operational and strategic intent.
• Accountable for the management of joint business objectives in tandem with Operations, Dialer, WFM, Information Technology across agreed, defined service levels.
• Accountable for the TCR Agency Credit (collections & recovery) policy framework.
• Ensure daily management of the strategy/campaign platform, through the effective prioritization of strategy/campaigns supported by an appropriate/tilted treatment framework.
• Ensure a quality process that facilitates best in class Next Generation campaigns to support Agency and Principal performance outcomes.
• Deploy and maintain agreed strategy/campaign reporting standards to support Agency and Principal strategic intent.
• Actively drive the risk/campaign brand as Ambassador and influence to ensure operational compliance with strategy/campaign dictates.
• Monitor communication strategies to ensure outcome is achieved according to the anticipated outputs.
• Make recommendations regarding the performance of the implemented strategies.
• Compile information in order to present the findings of the analysis in a clear and concise manner to various stakeholders.
• Provide monthly reporting, as required, on the performance of different mandates in Agency and Principal.
• SAS coding or using Excel functionality to assist in the analytical function.
• Convert company data into workable management information.
• Track and record strategy performance for future reference.