Retail Key Account Manager

4 days ago

South Africa Vector Logistics Full time R250 000 - R500 000 per year


Retail Key Account Manager

Permanent

LinbroParkCPG

Overview

We are a Supply Chain and Sales & Merchandising partner adding value to your business through a fully integrated, temperature-controlled network in Southern Africa.

But we are also more than that. We are people serving people. While we boast the best in tech and infrastructure, our people are our greatest resource. With our skilled, curious, can-do people at the forefront, our assets become your assets, our service your solutions.

Vector's vehicle fleet includes a food industry first in 'multi-temperature' vehicles enabling the company to service business across frozen, chilled and ambient temperature zones on a single delivery.



Job Purpose

The Retail Key Accounts Manager will support the
development and management of efficient and effective relationships with key
accounts, specifically across all major retailers. The role will ensure that
customer requests, inquiries, returns, and complaints are resolved timeously.
It will also assist in the execution of Vector Logistics' Retail Key Account
Management framework and contribute to the company's strategic, financial, and
commercial growth objectives. Having a background in Retail will be highly
advantageous.

Key Responsibilities

Support the development and strengthening of
relationships with key accounts across all major retailers to ensure customer
satisfaction and retention.Assist in driving the Retail Key Account Management framework in line with
Vector Logistics' commercial strategy.Contribute to building a viable commercial model for the business through
sound account management practices.Provide input and support for new and existing product development to drive
growth.Collaborate with stakeholders on the implementation of various business
development initiatives.Ensure that commercial best practices are supported and maintained within the
organization.Assist with sales order creation and management, ensuring accuracy,
timeliness, and optimization for key accounts.Ensure availability of accurate and timely customer and sales information.Support operational excellence and continuous improvement across key account
processes, systems, and practices.Participate in strategic planning and budgeting processes.Help manage cost drivers, mitigate financial risk, and resolve variances and
discrepancies effectively.Ensure adherence to operational and financial frameworks, processes,
standards, and controls.

Qualifications, Skills and Experience Required for the Job

Qualifications and Experience

Bachelor's Degree (3 years) / NQF Level 7
(Essential).
Up to 4 years of experience in operational execution and trade relationship
management.
Experience in sales and trade execution.
Strong negotiation and collaborative skills.
Exposure to developing and leading teams will be advantageous.
Robust IT skills with SAP experience.
A background in logistics is ideal.
Ability to build and manage relationships with buying groups and key
stakeholders.
Ability to collaborate internally and externally to achieve favourable OTIF
outcomes.

Skills and Competencies


Accountability

Takes responsibility for own actions and outcomes, including mistakes.
Delivers on assigned tasks and goals, keeping progress on track.
Supports the preparation of clear roadmaps for success.
Acts in the company's best interest, even in difficult or unpopular
circumstances.
Ensures all stakeholders are aligned and informed of plans.

Collaboration

Helps others succeed by sharing expertise and resources.
Contributes actively to team discussions and execution of work plans.
Engages with all relevant stakeholders to ensure strong outcomes.
Keeps all stakeholders informed and aligned.
Remains engaged under challenging circumstances.

Problem Solving and Decision Making

Identifies and analyses functional problems to determine cause and impact.
Chooses alternatives to resolve issues, based on guidelines and sound
understanding.
Anticipates consequences and formulates proactive solutions.
Uses data-driven insights to support decisions.

Continuous Improvement

Supports process improvements by identifying efficiencies.
Seeks out best practices and benchmarks from customers, peers, and
associations.
Adapts quickly to introduce improvement ideas into workflows.

Personal Qualities

Strong business and financial acumen.
Strategic thinker with solid planning and organizational skills.
Good communicator, able to handle queries effectively.
Demonstrates accountability, resilience, and integrity.
Highly collaborative and solutions-driven mindset.


We look forward to hearing from you

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