Hilti Store Account Manager

Role Overview:

We're seeking a dynamic Hilti Store Account Manager to join our Cape Town sales team and contribute to the success of our National Hilti Retail Team. If you're passionate about sales and customer engagement, this role offers the opportunity to build extensive product knowledge across the full Hilti catalogue and deliver an exceptional retail and customer experience.

This role is designed to prepare you for possible future responsibilities in external account management, where you will be based onsite and engage directly with customers. You will actively and effectively demonstrate, service, train, and (where appropriate) test Hilti products. Success in this role requires a deep understanding of the market and key stakeholders. You will be expected to gather and report insights on competitors, pricing trends, product launches, seminars, new outlets, quality concerns, and delivery performance through monthly reports.

About Hilti:

Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.

Role Responsibilities:

You will take the ownership in the assigned territory - at our Cape Town Hilti Store(retail)to develop sales by utilizing all elements of our sales process to effectively analyze, implement and control the opportunities within the territory to achieve the assigned targets for defined territory or market segment. As a Hilti Store Account Manager, you'll look after our retail store, serving local clients ranging from sole traders to large construction projects.

It's a busy, hands-on role, where you'll demonstrate our products, cross-sell our software and services, and advise customers on the most innovative and cost-efficient solutions for their needs. Between serving customers, you'll carry out day-to-day processes like entering orders, receiving goods, accepting repairs, managing inventories, and developing a customer base through proactive contact and sales.

You will also build fruitful working relationships with all levels - partners, contractors, system integrators & end users, and
actively manage and develop the growth of key products within the sales territory by targeting the appropriate customer
groups and ensure successful introduction of new products. You will ensure the appropriate level of coverage is given to
both buying and potential customers within the customer platform, to develop profitable growth.

Hilti South Africa has been ranked in the "Top 10 Employers" - across all the sectors, for the year 2022. We have also been ranked as #1 in the construction sector, for the past number of years

What We Offer:

Show us what you're made of, and we'll offer you opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It's a great way to find the right match for your ambitions and achieve the exciting career you're after.

What You Need Is:

To be successful in this role, you will need:

• Bachelor's degree / Diploma (Sales, Marketing, Business, or industry related) - Is advantageous.
• Min 2 - 4 years client- facing sales experience and/or customer experience.
• Superior verbal and written English communication skills.
• Strong stakeholder engagement skills.
• Strong proficiency in Microsoft Word, PowerPoint, and Excel.
• A high level of English communication skills.
• An analytical, result-oriented, and pro-active mindset with a team oriented, self-driven attitude.
• A proven track-record as a top-performer who consistently meets and exceeds goals.
• A willingness to work in a sales-driven environment.

Why You Should Apply:

Year upon year we are recognized as one of the tops 'Great Place to Work' employers, both globally and locally. And when you meet us, you'll understand why. We have a diverse team of people with a variety of nationalities, backgrounds, and experiences. Success at Hilti is down to teamwork and ability, no matter where you're from.

Job Advert Closing Date: 31 October 2025

We look forward to receiving your application

If you have not heard from us, 3 weeks post your application, please consider your application unsuccessful.

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