Retail Store Leader

6 hours ago

Johannesburg, Gauteng, South Africa WELLNESS WAREHOUSE Full time R250 000 - R500 000 per year

AREAS OF RESPONSIBILITY:

Customer Experience

  • Be professional

  • Manage customer interactions, complaints and requests

  • Optimise selling space and drive replenishment to ensure stock availability

  • Conduct floor walks to ensure housekeeping disciplines are adhered to

Store Profitability

  • Sales - meet or exceed targets

  • GP - reduce wastage & improve stock accuracy within benchmarks

  • NP - reduce controllable expenses in line with budgets

  • Interpret Income Statement information and formulate and implement action plans

  • Identify challenges, trends and opportunities to drive continuous improvement

Store Disciplines & Productivity

  • Ensuring that monthly store audit benchmarks are achieved and improved upon

Risk Management

  • Effective stock control and stock management

  • Effective cash handling procedures and controls

Lead, develop and retain team members

  • Performance development culture and team effectiveness

  • Leading, developing and coaching the team

  • Basic IR

JOB SPECIFICATIONS:

  • Grade 12

  • Business/Admin qualification - a retail management diploma or degree would be advantageous

  • Minimum 5 years retail experience - sales, merchandising and admin experience (including 2-3 years managerial experience)

  • A genuine interest in health and wellness - brand ambassadors

  • Fully computer literate

  • Strong written and verbal communication skills

  • Ability and willingness to work weekends and extended retail hours

  • Proficiency in stock management, cost control and cost management

  • Own transport essential

  • Competency Assessment Achieved

OFFER:

  • Remuneration based on a 'cost to company' model and performance incentives.

  • All permanent team members are required to join the company's provident fund and risk benefit.

  • Medical aid options are available.

  • Birthday leave

  • Team member discounts on in-store and online purchases

  • Ongoing learning and development through our in-house Wellness Training Academy and supplier training.
  • Opportunities to be involved in CSI initiatives, events, and experiences (environmental and social)

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