Business Support Specialist

4 days ago

Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R250 000 - R750 000 per year


6 Month Contract Position

Minimum Requirements:

  • Relevant Technical/IT Degree or Diploma.
  • At least 5 years experience in ESH and ESG processes or similar role.
  • In-depth understanding of the Sustainability landscape.
  • Experience in change management, system integration and solution design-Global experience.
  • Appreciation of technology accountable for knowledge of requisite processes for area of accountability.

Responsibilities:

  • Collaborate with different stakeholders at the various operations to have a good understanding of the operational technologies for sustainability and capital projects.
  • Engage with the manager, Business Process Custodian (BPC), and Regional Process Owners (RPOs) on continuous business improvement opportunities.
  • Focus is on Continuous improvement rather than day-to-day incidents.
  • Analyse business requirements, interpret and capture them in a business requirements document (BRD).
  • Assist in the functional preparation of Business Process Procedures and Documents, Test Scenarios, End-user documentation, and User manuals.
  • Effective management of Incidents/Requests/Changes/Problems and Config requirements.
  • Identify gaps in current global/ local business processes and ensure optimization.
  • Participate in regional governance structures.
  • Review quality assurance activities for the functional area. i.e., regression testing, testing of change requests, and bug fixes.
  • Work with the Business Lead to manage requirements from third-party non-SAP suppliers i.e., interfaces to the application.
  • Work with the Global Access and GRC team to ensure process optimization, regional fit and compliance with statutory requirements, legislative regulations, policies, work standards and governance requirements.

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