Restaurant General Manager

1 week ago

Durban Metropolitan Area, South Africa True Blue Group Full time R250 000 - R400 000 per year

Position : Restaurant General Manager

Location : KFC Merrivale – (opening early December 2025 )

True Blue Foods invites applications for
Restaurant General Manager

for our new store scheduled to open
in early December 2025
– KFC Merrivale
situated in
Shop 9 Merrivale Centre, 13 Zeederberg Road, Merrivale, Howick

Purpose of the Job

To achieve sustainable sales and profits by leading the restaurant team and oversees the management of all KFC systems and processes through:

·       Effective leadership behaviors to create a winning culture

·       The delivery of the KFC Brand, people and customer promise

Key Job Responsibilities

People 30%

·       Ensure all team members understand the True Blue and KFC culture and live and breathe the principles on every shift

·       Optimum staffing of the restaurant on every shift

·       Take overall accountability for the development of all team members

·       Maintain a bench for SS and RGM positions

·       Conduct Strong performance appraisals and IDP's with all team members

·       Maintain Employee relations, initiating and disciplinary action when necessary

·       Ensure team member compliance with all rules and regulations

·       Ensure compliance with all legislative requirements

·       Reward and recognize staff

·       Ensure the timeous submission of all payroll and HR related documentation

Customer 20%

·       Create a customer focused environment

·       Maintain an above average ROCC rating

·       Manage all customer complaints in line with company policy, procedure and time frames

·       Ensure the store consistently provides an excellent customer service by making use of the company tools and reports available at the time

Sales 30%

·       Consistently seeks to maximize the sales in the restaurant through exceptional standards and a "maniacal approach" to customer service

·       Set bold sales targets and strive to consistently exceed these targets.

·       Execute agreed local and national marketing activities to maximize sales

·       Understand the local competition and share best practices across the area and region

·       Develop a strong sales culture in the store

·       Ensure staff are timeously trained on all new products and promotions

Profit 20%

·       Maximize the profitability of the restaurant by understanding and controlling all restaurant costs.

·       Utilise company tools to guarantee 100% product availability at all times

Minimum Qualifications Required:

  • Matriculated, Tertiary qualifications are preferred.
  • Have reliable and affordable transport to and from store at start and end of shifts

Experience

·       Experience as an RGM in large quick service restaurant (3-5 years)

·       Displayed excellence in all KPI's in the restaurant.

·       Displayed consistently above average BSC results as an RGM

Knowledge and Skils

  • Sound MS Office knowledge- Word, Excel and PowerPoint
  • Commercial awareness
  • Understanding of profit and loss
  • Demonstrates a strong sales focus
  • Effective coaching skills
  • Basic HR knowledge
  • Customer mania
  • Strong communication skills at all levels
  • Presentation skills
  • A track record of developing people
  • Proven track record of meeting deadlines

Deadline 01 December 2025

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