1st Line Voice Engineer

7 days ago


Umhlanga, KwaZulu-Natal, South Africa First Technology Pty Full time R500 000 - R750 000 per year

Responsibilities include but are not limited to the following:

  • Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
  • Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
  • Adding and managing SIP lines and trunks
  • Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
  • Install and implement switches and VLAN configurations
  • Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone
  • Ongoing research and development of new voice services and technologies
  • Assisting FirstNet solutions team with client consultations and selling voice related services
  • Onsite support at customer offices on an ad-hoc basis
  • Minimum 2 years' experience in the above

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