1st Line Voice Engineer
7 days ago
Responsibilities include but are not limited to the following:
- Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications
- Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet
- Adding and managing SIP lines and trunks
- Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization
- Install and implement switches and VLAN configurations
- Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone
- Ongoing research and development of new voice services and technologies
- Assisting FirstNet solutions team with client consultations and selling voice related services
- Onsite support at customer offices on an ad-hoc basis
- Minimum 2 years' experience in the above
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Software Engineer
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Senior PHP Full Stack Developer
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Technical Lead
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Software Support Technician
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Engineer: Mechanical
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IT Support Engineer
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Senior IT Helpdesk Technician
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Software Support Team Lead
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Data Analyst Umhlanga
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Software Onboarding Technician
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Application Support Analyst
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Third Party Property Damage
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Junior Application Support Analyst
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