Community Manager

7 hours ago

South Africa Activate Talent Full time R30 000 - R45 000 per year

Job Title: Community Manager

Job Type: Full-time / Remote

Time Zone: PST time zone

Job Overview:

Our client is seeking a Community Manager to build, grow, and engage a passionate online community around their lifestyle brand. This fully remote role combines digital relationship management, social engagement, and community activation. The ideal candidate is energetic, empathetic, and an exceptional communicator — someone who thrives on connecting with people and creating meaningful online experiences that strengthen brand loyalty.

Responsibilities:

  • Engage daily with followers across all social media platforms through comments, direct messages, stories, and community interactions.

  • Manage and grow key community channels, including Facebook Groups, WhatsApp chats, and the brand ambassador program (via Social Snowball or similar platforms).

  • Plan and execute community engagement initiatives such as polls, giveaways, live sessions, Q&As, and content challenges.

  • Gather insights and feedback from community interactions to share with the marketing team for continuous improvement.

  • Support ambassador onboarding and maintain communication to foster a strong sense of connection and enthusiasm within the brand's community.

  • Track engagement metrics and report on community growth, sentiment, and participation trends.
Requirements
  • Excellent written and verbal communication skills in English — clear, engaging, and professional.

  • Strong interpersonal and relationship-building abilities with a genuine passion for connecting with people.

  • Minimum of 2 years of experience in community management, customer engagement, or social media moderation.

  • Proficiency with community and communication tools such as Facebook Groups, WhatsApp, and ambassador management platforms (e.g., Social Snowball).

  • Highly organized, proactive, and capable of managing multiple projects and conversations simultaneously.

  • A collaborative mindset and enthusiasm for fostering vibrant online communities.

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