Ocean Care Manager – IMEA

2 weeks ago

Cape Town Western Cape, South Africa MAERSK Full time R180 000 - R250 000 per year

We are seeking an Ocean Care Manager to lead and strengthen our Cargo Care function across IMEA. This role manages a team of Care Operators across multiple locations and is pivotal in driving customer-centric execution, responsiveness, and operational excellence. It requires a leader who can adapt their leadership style to diverse cultural contexts and varying levels of team experience, while embedding ownership, accountability, and business discipline. The role is also part of the larger Service Fulfilment (SF) Management team, connecting daily operations with upstream improvements and contributing to the shaping of the overall SF strategy.

Key Responsibilities

  • Provide direct leadership and structured management, strengthening already mature teams while actively developing professionalism, responsiveness, and accountability where needed.
  • Ensure performance management, coaching, and talent development to uplift team capability and engagement.
  • Oversee exception handling at a shipment level to minimize customer impact.
  • Partner with Planning teams on market updates, seasonality, and customer solutions.
  • Collaborate with CX, terminals, and service planning on longstanding cargo and fluidity of operations.
  • Drive cost-conscious practices through waste reduction and process optimization.
  • Ensure contingency communication and a structural engagement plan with Areas.
  • Maintain a high-quality standard operating model and team performance.
  • Act as a key link between inland and ocean operations, connecting daily execution to upstream improvements.

Success Measures

  • Customer Outcomes (Ocean Delivery Promise, NPS, case resolution/ISR turn time).
  • Behavioral cost and service delivery performance.
  • Priority handling and longstanding cargo management.
  • Leadership, team engagement, and talent development.

Who We're Looking For

  • At least 5 years' experience managing teams with varied levels of experience through effective direction, feedback, and coaching.
  • Minimum 1 – 2 years' relevant experience in shipping or logistics.
  • Strong customer focus with problem-solving and solution orientation.
  • Excellent stakeholder management and cross-functional collaboration skills.
  • Ability to reduce waste, drive process improvements, and deliver sustainable results.
  • Transformative mindset with a passion for operational excellence.
  • Able to adapt leadership style to suit cultural differences and drive culture change by embedding ownership and accountability.
LI-JP1

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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