Technical Account Manager

6 days ago

Pretoria, Gauteng, South Africa Amoeba TSC Full time R300 000 - R360 000 per year

We're Hiring: Technical Account Manager (TAM)

Are you a tech-savvy problem solver with a passion for customer success and product innovation? Join our fast-growing team and help shape the future of ISP management platforms across Africa.

We're looking for a
Technical Account Manager (TAM)
who thrives at the intersection of product, engineering, and customer experience. This is a hands-on, cross-functional role where you'll lead technical delivery, drive platform improvements, and ensure our clients get the best possible outcomes.

What You'll Do

  • Own technical product delivery across customer accounts—ensuring scalability, quality, and timely execution
  • Collaborate with engineering, design, and business teams to define product vision and roadmap
  • Interpret technical requirements, validate feasibility, and guide development teams
  • Support system integrations, automation, and platform interoperability
  • Troubleshoot customer issues and lead root-cause analysis with support and engineering
  • Identify opportunities to improve internal tools, workflows, and data-driven decision-making
  • Stay ahead of emerging tech in OSS/BSS, customer management platforms, and development frameworks
  • Translate business needs into clear, actionable technical requirements
  • Champion a high-performance culture across product, support, and customer success

What You Bring

  • Proven experience in technical product management, project delivery, or customer success
  • Strong understanding of software development lifecycles and agile methodologies
  • Ability to read and interpret code, APIs, and integration workflows (Python, JavaScript, SQL, N8N, etc.)
  • Familiarity with RESTful APIs, JSON, and cloud-based collaboration tools (ClickUp, SharePoint)
  • Excellent problem-solving, stakeholder engagement, and communication skills
  • A proactive, self-driven mindset with a passion for innovation and continuous learning
  • Ability to simplify complex technical concepts for diverse audiences
  • Resilience under pressure and a results-driven approach to customer experience

Bonus Points If You're:

  • Service-oriented and committed to delivering excellence
  • Comfortable working independently and leading cross-functional teams
  • Skilled at bridging business and engineering priorities
  • Eager to grow, learn, and contribute to a collaborative team culture

Please note:

  • The main duties and responsibilities may evolve over time to meet the changing needs of the business.
  • You may be required to undertake additional tasks that are reasonably expected within your role.
  • Your performance, skills, conduct, compatibility, knowledge, and health (where applicable) will be regularly evaluated to support your professional development and ensure alignment with company objectives.

This is more than a job—it's a chance to drive real impact across a growing portfolio of smart platforms. If you're ready to lead with clarity, confidence, and technical depth, we'd love to hear from you.

Apply now or tag someone who'd be perfect for this role

Applications Close:
Friday, October 24th, 2025

Start Date:
January 2026

Salary:
R25k - R30k CTC per month
CTC/Month
(negotiable)

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