Controller M/F

To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time. This position would also, apart from key performance areas stipulated below, be required to assist the supervisor / manager with other duties from time to time, as may be deemed necessary:

With a revenue of over €_8.3 billion, access to 45 of the 54 countries on the continent, and near to 23,100 employees, we are a key player in mobility, infrastructure and energy, healthcare and, consumer goods,.

The Group partners with leading international brands and covers the entire value chain - imports, production and distribution- in line with the best international standards, drawing on over 170 years of hands-on knowledge and local expertise.

We pursue a twofold strategy, focusing on manufacturing to promote local production, and distribution through its distribution network, Africa's largest, to offer tailored, affordable products and services to people across the continent.

With Africa For Africa

More information:

* Overall responsibility to schedule, plan and communicate to driver trainer's activity to relevant staff member(s) and customers; dispatching of driver trainers to attend to training

* Facilitating customer calls, complaints and queries; ensure it is followed through and communicate process

/ result to customers

* Invoicing completed jobs within 3 working days (ensuring that jobs are opened and closed as per company standards, accurate and timeous)

* Ensuring driver trainers achieve monthly sales targets

* Submission of weekly CSI report

* Ensuring that the team achieves predetermined targets

* Foster and maintain dedication to service excellence in every aspect of work carried out; ensure timeous feedback / communication to customers

* Ensure that all medicals documents, etc. are received before training commences.

* Daily uploading of TETA database

* Providing scheduled (monthly, weekly and daily) and ad-hoc reports as might be requested by department manager and / or product support engineer / foreman

* Processing of creditors invoices, creating order numbers

* Preparing quotations, submitting, following up with the customers for order numbers

* Resolve debtors' queries and follow through until resolved

* Resolve creditors queries and follow through until resolved

* GPS amendments to be done weekly, business & private trips respectively

* General administrative duties (emailing, filing, reports, etc.)

Knowledge Requirements:
· English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

· Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Computers and Electronics - Knowledge of electronic equipment, and computer hardware and software, including applications and programming.

Required Skills:
· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

· Time Management - Managing one's own time and the time of others.

Required Abilities:

· Written Comprehension - The ability to read and understand information and ideas presented in writing.

· Oral Expression - The ability to communicate information and ideas in speaking so others will understand.

Work Activities:
· Communicating with Supervisors, Peers, or Subordinates - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

· Performing Administrative Activities - Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Work Styles:
· Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

· Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.

• Efficiency, accuracy, and dedication to service excellence in this position will impact on:
• Customer service perceptions and satisfaction - internal and external clients
• Fostering of long-term partnerships / relationships with internal and external clients
• Accomplishing company strategic goals
• Good relationships, evidence / commitment to follow-up on internal and external customer requests / complaints will have a direct impact on customer satisfaction index and perception of service delivery.

Desired Skills and Experience
* Grade 12/ Matric

* Advanced / Expert Computer literacy in MS Outlook, Word and Excel

* + - 3 Years' experience in MHE / Motor Industry

* Code 8 driver's license

* Experience working on the Kerridge system