Multi Property Systems Manager

POSITION SUMMARY

The Multi Property Systems Manager contributes advanced knowledge and skill in technology and general hospitality business knowledge to support business and technology (IR) objectives.

The role supports hotel management with technology implementation, end-user and infrastructure support, compliance, and preventative maintenance, while ensuring hotel-based technology consistently meets Marriott standards. This position provides support defined within the Property IT Shared Services Agreements and participates in rostered 24/7 emergency support coverage.

The Multi Property Systems Manager interfaces with vendors, Marriott's service desks globally and regionally, hotel associates and executive teams, above-property stakeholders, service providers, and Global Technology teams. The role also ensures security compliance and effective technology operations across the assigned hotels.

WHAT YOU'LL DO

Business Context & Core Responsibilities

• Ensure hotel technology compliance with all Marriott International Policy and Information Security Manual requirements.
• Maintain an accurate inventory of applications and hardware.
• Act as the hotel liaison for IT vendors providing support and services.
• Provide escalation support for out-of-SLA issues with third-party vendors.
• Assist properties in resolving complex issues involving multiple systems and vendors.
• Reinforce communication to property leadership regarding IR policies, projects, issues, and plans.
• Provide status reports to property management teams as required.
• Support management of the technology/asset lifecycle for each property (infrastructure and EUC devices).
• Assist with the implementation and upgrade of property systems.
• Provide infrastructure support to hotel operations in line with defined support processes.
• Manage desktop/laptop backups and provide desktop support to end users.
• Assist with moves/adds/changes for EUC devices.
• Manage server and infrastructure backups.
• Maintain a secure and well-organized computer room environment.
• Apply security and OS patches as directed by corporate and divisional technical leads.
• Help create and execute disaster recovery plans.
• Ensure Box Repository documentation is current, including local copies at outlying properties.
• Monitor support case flow between the Support Desk and technology partners.
• Manage Active Directory environments for assigned properties.

Cross-Functional Responsibilities

• Partner with the EMEA IT Infrastructure team to maintain effective operations, including Marriott's VDI environment.
• Work with Continent Information Security Partners, Field Support Services, and Infrastructure Teams to ensure all hotels remain security compliant.
• Provide data analysis and recommendations regarding cost-effectiveness of software licenses and subscriptions.
• Maintain documentation for cabling, network systems, and applications.

CANDIDATE PROFILE – WHAT YOU BRING

Experience

• 1–3 years of IT management experience, ideally within the hospitality industry.
• Strong problem-solving capabilities.
• Hotel operations experience with demonstrated hospitality management skills.
• Experience with networks, hardware, desktop/peripheral support, operating systems, and Marriott applications (e.g., MARSHA, Opera, Sales & Catering).
• ITIL certification desirable.

Personal Attributes & Competencies

• Analytical and data-driven decision-making.
• Collaborative team player.
• Strong technical troubleshooting skills across hardware, software, and telecommunications.
• Ability to engage directly in resolving issues.
• Effective communication skills — written, verbal, and technical.

Education / Certification

• Bachelor's degree or equivalent work experience.

TECHNICAL EXPERTISE

Applications & Systems

• Strong knowledge of Marriott's EMEA standard applications and supporting infrastructure.
• Understanding of Marriott IT policies and processes.
• Fluent in Microsoft Windows Server, Windows 10/11, Active Directory.
• Knowledge of VMWare, virtualization, VDI environments.
• Proficient in WAN/LAN, VPN, MPLS, and Microsoft Terminal Services.
• Internet security technologies and IP telephony.
• Marriott desktop/server build standards.
• Opera PMS, Sales & Catering, and Simphony POS.
• Shiji InfraSys POS.
• Golf, Leisure, Spa, and other Marriott operational systems.
• GPNS, GRE, and digital/contactless solutions including Mobile Key, Mobile Check-In, Mobile Dining, Empower GXP.
• Backup solutions and EFT credit card systems.
• PCI-DSS / PII compliance.

WHY JOIN MARRIOTT INTERNATIONAL?

At Marriott, we believe our people are the heart of our success. You'll be part of a culture that values innovation, collaboration, and personal growth — where your contributions truly matter.

Marriott International has been recognized as one of Fortune's 100 Best Companies to Work For in Europe 2025 by Great Place to Work. This is a reflection of our people-first culture, commitment to wellbeing, and collaborative workplace. This accolade joins a growing list of regional honors, reinforcing our dedication to creating an exceptional environment where associates thrive.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.