Office Manager

From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.

Job Summary
We are looking for a dynamic and experienced Facilities Manager to oversee the day-to-day operations, maintenance, and facilities services of our Cape Town office, which supports approximately 600 employees. This role requires strong leadership and people management skills to lead an onsite facilities team and ensure a safe, efficient, and well-functioning workplace that enhances the employee experience. The ideal candidate will be highly organized, proactive, and capable of managing a large-scale office environment.

This role will be based in our Cape Town office 5 days per week (Mon-Fri) and will be required to work from 9:00 AM - 6:00 PM SAST
Key Responsibilities
Facilities Operations & Maintenance

• Oversee all building systems, including electrical, plumbing, HVAC, fire safety, access control, and security.
• Manage both hard and soft services such as maintenance, cleaning, catering, landscaping, and waste disposal.
• Manage space planning, office moves, and workstation configurations to support evolving business needs.
• Ensure the office environment meets health, safety, and environmental standards in line with South African regulations.
• Conduct regular inspections and maintenance audits.

People & Team Management

• Manage and lead an internal team of facilities staff, including maintenance workers, cleaners, and reception personnel.
• Oversee external vendors and contractors, ensuring service quality and SLA adherence.
• Support employee wellbeing through proactive office management, ergonomics, and workplace safety.
• Act as a point of contact for staff queries or issues related to the office environment.

Employee Experience & Workplace Culture

• Ensure that the office is welcoming, functional, and conducive to productivity for a diverse workforce of ~600 people.
• Partner with HR and department leads to support events, wellness initiatives, and hybrid working arrangements.

Compliance & Risk Management

• Ensure full compliance with occupational health and safety standards, fire codes, and building regulations.
• Develop and maintain emergency response procedures and ensure staff are informed and trained.

Budgeting & Reporting

• Manage the facilities budget, track expenses, and drive cost-efficiency.
• Prepare reports on facilities performance, incidents, and improvement initiatives.

Requirements
Qualifications:

• Diploma or Degree in Facilities Management, Property Management, Engineering, or a related field.
• Certifications (e.g. SAFMA, IWFM, IFMA, OHS) are advantageous.

Experience

• Minimum 5 years of facilities management experience in a medium to large-scale corporate or commercial environment.
• Proven experience managing an office supporting 500+ employees.
• Demonstrated ability to lead teams and manage external vendors.

Skills

• Strong leadership and people management skills.
• Excellent knowledge of building operations, health & safety, and compliance in South Africa.
• Strong planning, coordination, and problem-solving abilities.
• Financial acumen with experience in budgeting and cost control.
• Excellent communication skills; able to liaise with staff at all levels.
• Tech-savvy; experience with facilities software (e.g. Archibus, FM:Systems, CAFM tools) is a plus.

Additional Information

• Based in Cape Town; onsite presence required.
• Valid driver's license required.
• Occasional out of hours availability may be required for emergencies or major projects.

We're obsessed with making this the best job you've ever had

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year

MRI continues to
strive to amaze
as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the
confidence gap
and
imposter syndrome
can get in the way of meeting remarkable candidates, so please don't hesitate to apply — we'd love to hear from you

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.