Customer Success Manager

4 days ago

Cape Town, Western Cape, South Africa Boardroom Appointments Full time R120 000 - R240 000 per year


Customer Success Manager - 3 Month Contract 

Key Responsibilities:

  • Build and maintain client relationships, fostering collaboration for flawless execution of plans.
  • Understand client needs, objectives, and challenges, tailoring solutions to meet their specific requirements.
  • Develop and implement strategic media plans based on client direction and media research.
  • Synthesize information to guide campaign development and execution.
  • Conduct audience research, analyze data, and utilize various technologies for optimal communication and campaign performance.
  • Manage smooth onboarding of new clients, ensuring understanding of products and services.
  • Oversee a portfolio of clients, ensuring their satisfaction and retention.
  • Innovate and recommend media solutions to ensure client satisfaction and results.
  • Analyze, understand, and interpret data to inform campaigns and draw decisive action points.
  • Collaborate cross-functionally within the company for seamless support.
  • Demonstrate expertise in the media landscape, producing sound strategies and proactive proposals.
  • Resolve client issues swiftly and maintain rapport with internal and external teams.

Requirements:

  • 3+ years of experience in client relationship management, digital marketing, or a similar role.
  • Must have retail experience, non-negotiable.
  • Exceptional written and verbal communication skills in English.
  • Strong relationship-building abilities with internal and external stakeholders.
  • Analytical mindset, attention to detail, and understanding of business processes and client needs.
  • Comprehensive understanding of the customer journey, CRM systems, Google Analytics, Tag Manager, and Meta Business Suite.
  • Proficient in leveraging analytics tools for audience segmentation, targeting, and A/B testing methodologies.
  • Demonstrated expertise in optimizing paid media campaigns and managing budgets to maximize Return On Ad Spend (ROAS).
  • Skilled in data visualization, statistical analysis, and developing integrated marketing strategies.
  • Experience in conducting competitive analysis and staying up-to-date with industry trends.
  • Ability to manage multiple campaigns simultaneously in a fast-paced environment.

Preferred Skills:

  • Experience or knowledge in digital/performance marketing.
  • Ability to apply an omnichannel mindset and integrate with client processes.
  • Proficiency in creating and interpreting dashboards and reports.
  • Knowledge of marketing automation platforms and integration within broader marketing campaigns.
  • Proven ability to develop post-campaign analysis reports and monitor ROAS.
  • Strong problem-solving skills and a proactive approach to client management.

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