Data Center Systems Engineer

Paterson
C4

Reporting to:
Manager Operations

Job Purpose

To manage the iConnect data centre(s) ensuring that all services are delivered within their SLAs. This takes into consideration all factors affecting the data centre(s) such as power, cooling, lighting, access control, cabling, rack space and IT. To manage the Veeam Backup environments ensuring backups are completed daily.

Service Management

• Respond to all faults logged with respect to services provided via the Dube iConnect network and data centre.
• Operate the Data Centre environment to ensure that they meet the correct levels of compliance requirement with both uptime and incident SLA obligations.
• Work closely with the IT Projects team to assist with new IT installations (Upon approval from the Operations Manager).
• Work closely with other DTPC divisions and external organizations to implement solutions that are required for DTPC's own use and collaborate with other Dube iConnect staff in the implementation thereof.
• Maintain environmental documentation.
• Maintain and update data centre diagrams.
• Capture and IT assets the Dube iConnect asset database, and ensure the database is kept up to date in terms of asset movements.

Data Centre and Data Centre Network Maintenance

• Provide Dube iConnect systems support and maintenance for the Data Centre.
• Verify that adequate power and cooling, with resilience, is supplied to the data centre equipment.
• Inspect the power and cooling equipment to ensure that it is working within specification and is regularly serviced by the relevant departments.
• Monitor all service providers to ensure that they conform to procedures and standards. This includes cabling, rack layout, rack fit-out and power connections.
• Implement, maintain and monitor security measures, particularly where the network connects to the internet.
• Routinely perform system redundancy tests of hardware, and connections (links).
• Test updates and patches before applying to software, hardware and virtual devices in the live environment.
• Keep all equipment up to date with the latest software and hardware patches.
• Communicate all environmental changes to service desk and Operations Manager.

Data Centre Support Services

• Manage use of Dube iConnect infrastructure, service support structures and related services.
• Perform 1st and 2nd level Data Centre hardware support - Setup, configure, install, and troubleshoot server hardware platform.
• 1st and 2nd level Hypervisor (VMWare, HyperV) support and troubleshooting.
• 1st and 2nd level Data centre switch support.
• 1st and 2nd level support and troubleshooting of backup technology.
• 1st level network support – troubleshoot switches and routers.
• Provide support to clients on calls logged on the incident management system as part of existing helpdesk/service desk support team.

Operations Planning

• Plan and prepare for all operational procedures and tasks, this includes both preventive and corrective maintenance tasks.
• Work with the Dube iConnect commercial team to ensure appropriate capacity planning.
• Work closely with the IT Projects team to assist with new IT installations (Upon approval from the Manager Operations).

Reporting

• Provide weekly, monthly status reports on IT environment performance, i.e. uptime of environment, bottle necks etc.
• Provide monthly and quarterly reports on network capacity utilization.
• Provide weekly reports on maintenance and operational activities.

Qualifications, Knowledge, Skills and Behavioural Competencies Required

• CCNA Certification (current) – required
• Data Centre Storage Certification - desired
• MCSE (current) - desired
• Veeam Certification (VMCE) - required
• VMWare Certification (VSP Foundation) - required
• VMWare Certification (VOP-CP) - required
• VMWare Certification (VOP-SE) – desired
• 2 years or more experience working with Data Centre Storage
• 2 years' Backup storage and Veeam software experience.
• 2 years' VMware experience.
• 1 years' Cisco networking experience.
• This role requires site visits to construction sites and street side manholes.
• Working at heights is required on occasion.
• Code EB Driver's License and own transport required.
• Travel will be required on occasion.
• Veeam – Manage, monitor and ensure daily backups are successful.
• VMware – Manage and Maintain the VMware environment.
• Huawei Storage – Manage and Monitor the Storage infrastructure.
• Huawei Servers - Manage and Monitor the Server infrastructure.
• Microsoft – Install and configure various Microsoft products.
• Cisco – Basic knowledge on configuration of switches and routers.
• Exposure to ITIL concepts.
• Systematic thinking, Innovation and creativity, Analysis and problem solving, Industry awareness, Information seeking, Judgement and decision making, Stress tolerance, Organisational commitment, reliability, Flexibility, self-reliance / independent worker, Energy, Learning focus, Managing change, Coaching and developing others, Teamwork, Developing relationships, Impact and credibility, Proactive communication, Planning, Results focus, Technical and professional knowledge/skills, customer focus, Initiative, Quality focus, Organising and prioritising.

Employment Equity

• Preference will be given to Black candidates and/or candidates with disabilities, as per DTPC's Employment Equity Plan.

Remuneration and Benefits

• R511,000 to R715,400 Total Cost to Company, inclusive of:
• R840 Medical Allowance per month.
• Company Contribution to Provident Fund and Approved Group Risk Benefit.
• Cellphone allowance of R1,000 per month.
• Non-guaranteed performance bonus.
• 20 Working days leave per annum.