Account Manager

1 week ago


Cape Town, Western Cape, South Africa Salesworx Full time R1 440 000 - R1 680 000 per year
Job Description
Our client is an established leader in the information management industry, known for driving innovation in digital transformation and secure data solutions. With a strong national footprint and decades of expertise, they offer a dynamic environment where forward-thinking professionals can thrive. With a legacy of excellence and a commitment to innovation, they offer a professional environment where strategic thinking and precision are valued. This role presents a unique opportunity to contribute to a high-performing team at the forefront of data governance and operational efficiency

ROLE PURPOSE

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

KEY RESPONSIBILITIES:
  • Ensures that the service offering provided satisfies customers' needs and identifies leads across their allocated Account Managers Portfolios.
  • Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
  • Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
  • Ensure that clients' portfolios data integrity is accurately maintained.
  • Assists with preparing and presenting business proposals to both existing and new potential customers.
  • Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
  • Maintain in-depth knowledge of the organisation's product and service offerings, including digital, SAAS, and physical solutions.
  • Ensures effective management of documentation and records as defined within the customer's document retention strategy by informing customers of past due dates.
  • Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.
Requirements

Qualifications & Experience:
  • Bachelor's Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
  • At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
  • Excellent command of the English language
  • Must have excellent communication and interpersonal skills
  • Must pay attention to detail
  • Must be focused on achieving results
  • Must be a team player
  • Must have business acumen and be able to communicate at all levels
  • Must be highly computer literate
  • Demonstrate excellent organisational skills
  • Must have valid driver's license with own transport
BEHAVIOURAL COMPETENCIES

Essential Competencies:
  • Relating & Networking
  • Presenting & Communicating Information
  • Writing & Reporting
  • Planning & Organising
  • Delivering Results & Meeting Customer Expectations
  • Following Instructions & Procedures
  • Adapting & Responding to Change
  • Coping with Pressures & Setbacks
  • Working with People (Relationship building Business)
  • Target Driven
Desirable Competencies:
  • Applying Expertise & Technology
  • Learning & Researching
  • Entrepreneurial & Commercial Thinking
  • Territory Planning
  • Inspire Action on Debtors
  • Time Management (Response Time)
  • Adhere to timelines
  • Discipline and Organise Reports
#LI-KT1

Benefits
  • R28,000 - R35,000 Total Cost to Company
  • 15% Provident fund forms part of the TCP
  • petrol allowance
  • R500 cell phone allowance
  • Commission

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