Hotel Reservations Agent

We are looking for a dynamic and customer-focused Reservations Agent to join our team at our prestigious 5-star property. The ideal candidate will have exceptional communication skills, a passion for hospitality, and the ability to provide personalized service to each guest.

Key Responsibilities:

• Handle all reservation requests promptly and professionally via phone, email, and online platforms.
• Provide accurate information about room types, rates, availability, and hotel facilities.
• Understand guests' needs and think out of the box to create tailored accommodation solutions.
• Demonstrate in-depth knowledge of the hotel's rooms, suites, and services to confidently recommend the best options.
• Ensure all bookings are processed correctly in the system and special requests are noted.
• Communicate effectively with other departments to ensure guest expectations are met or exceeded.
• Maintain flexibility to adapt to changing priorities and last-minute requests.
• Deliver an exceptional guest experience from the first contact through to arrival.

Key Qualities & Skills:

• Highly responsive and efficient in handling guest inquiries.
• Flexible and adaptable to guest needs and operational demands.
• Creative thinker who can find unique ways to satisfy and delight guests.
• Excellent knowledge of the hotel's rooms, layouts, and amenities.
• Strong written and verbal communication skills in English (additional languages an advantage).
• Previous experience in luxury hospitality or a 5-star environment preferred.

Job Types: Full-time, Part-time

Pay: R8 000,00 - R12 000,00 per month

Expected hours: 20 – 40 per week

Work Location: Remote