Consumer Care Specialist

3 days ago

Sandton, Gauteng, South Africa Coloplast Full time R250 000 - R400 000 per year

Essential Duties And Responsibilities

  • Consumer campaign execution

  • Engage with and acccurately capture all leads, ensuring consumer database quality and completeness is maintained for each contact.

  • Reach out to assigned leads within the specified time frame, gently suggesting the products or services that best fit their needs and exploring opportunities for cross-selling or upselling.
  • Build and maintain meaningful relationships with community contacts, ensuring exceptional care and support is provided, and assisting with enrollment to Coloplast where applicable.
  • Pack, dispatch, and record all sample parcels as required.

  • Stay up to date with campaign and product training materal.

  • Consumer Care Program

  • Connect with consumers enrolled in the Care Program, providing comprehensive support through both inbound and outbound communication channels.

  • Assist with product and routine advice, early identification of complance issues or complications, as well as booking nurse consultations and follow-ups.
  • Establish and maintain consumer relationships for a lifetime dialogue. Retain existing consumers through excellent support and high satisfaction levels.

  • Meet predefined KPIs with regards to quality of care and consumer engagement volumes.

  • Consumer queries/Complaints

  • Efficiently handle consumer product complaints through detailed investigations, compassionate support, and prompt resolutions.

  • Answer emails timeously to ensure that queries are responded to within SLA.

  • General Duties

  • Portray a positive company image and engage in professional and consumer-centric communication with customers.

  • Stay up to date with and comply with all SOPs and talk tracks and provide suggestions for improvement.

  • Ad hoc Consumer service-related projects which come about from time to time.

Pursuing an ambitious growth agenda, Coloplast develops and markets products and services that make life easier for people with intimate healthcare needs. Employing about people and with products available in more than 143 countries, we are one of the world´s leading medical device companies. We are constantly growing our business and always looking for new ways to move forward – we explore, learn and look for new ways of doing things.
Coloplast is committed to being an inclusive organization, where people bring their differences to work each day, fulfil their potential and have a strong sense of belonging because – and not despite – of their differences. We therefore encourage all qualified candidates to apply regardless of gender, age, race, nationality, ethnicity, sexual orientation, religious belief or physical ability.
Visit us on
Watch the film. Follow us on LinkedIn. Like us on Facebook.
59834

  • Claims Specialist

    2 weeks ago

    Sandton, Gauteng, South Africa Momentum Group Limited Full time R900 000 - R1 200 000 per year

    IntroductionThrough our client-facing brandsMomentum Group, with Multiply(wellness and rewards programme),and our other specialist brands,including Guardrisk and ErisProperty Group.The group enablesbusiness and people from all walksof life to achieve their financialgoals andl ife aspirations. We helppeople grow their savings, protectwhat matters to them and...

  • Logistics Manager

    5 days ago

    Sandton, Gauteng, South Africa The Focus Group Full time R700 000 - R900 000 per year

    The Focus Group Sandton, South Africa 02 December 2025 Mid / Senior Full Time Cost to Company 3 years - 7 years Skills AccPac Fleet Management Inventory Control Leadership Logistics Management Pharmaceutical Transportation Warehouse Management ERP systems Industries Medical Medical Devices Job DescriptionCompany SummaryA dynamic healthcare solutions provider...

  • Conversion Specialist

    2 weeks ago

    Sandton, Gauteng, South Africa Future Famous Full time R20 000 - R45 000 per year

    Dear, Conversion Specialist (Copywriting, Email, Automation & CRM)You know that feeling when you read an email and you just HAVE to click?Or when you land on a page and the words pull you in?That's not luck.That's conversion copywriting.And if you can write copy that makes people take action, build email flows that work while you sleep, and set up CRM...

  • Specific Technology Specialist

    7 days ago

    Sandton, Gauteng, South Africa Boardroom Appointments Full time R1 200 000 - R2 400 000 per year

    Contract positionMinimum requirements: Minimum 7 years of varied exposure across the IT industryEnterprise-scale Wintel stack server operationsSolid .Net (C#) development experience, with exposure to, and knowledge about, SOLID programming principles.Ability to use advanced SQL concepts, including User Defined Functions and User Defined Data TypesUnderstand...

  • Utilities Administrator: Recoveries x 2

    7 days ago

    Sandton, Gauteng, South Africa Redefine properties Full time R250 000 - R500 000 per year

    Primary Purpose of the JobTo provide specialist support to ensure that utility recovery ratios are accurate and optimised and to take responsibility for billing, query, financial and supplier management for their assigned portfolio.Key Performance Areas (KPA's)To review recovery ratios ensuring that ratios are maintained and optimised where possible (monthly...

  • Senior Professional Nurse

    2 weeks ago

    Sandton, Gauteng, South Africa Mediclinic Group Full time R900 000 - R1 200 000 per year

    Important NoticeMediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All...

  • Snr Professional Nurse: Orthopaedic

    7 days ago

    Sandton, Gauteng, South Africa Mediclinic Group Full time R750 000 - R1 080 000 per year

    Important NoticeMediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All...

  • Reporting Analyst TALENT POOL

    2 weeks ago

    Sandton, Gauteng, South Africa Momentum Group Limited Full time R250 000 - R500 000 per year

    IntroductionThrough our client-facing brandsMomentum Group, with Multiply (wellness and rewards programme),and our other specialist brands,including Guardrisk and Eris Property Group. The group enables business and people from all walksof life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to...

  • Call Centre Team Leader

    2 weeks ago

    Sandton, Gauteng, South Africa Momentum Group Limited Full time R1 000 000 - R1 500 000 per year

    IntroductionThrough our client-facing brandsMomentum Group, with Multiply(wellness and rewards programme),and our other specialist brands,including Guardrisk and ErisProperty Group.The group enablesbusiness and people from all walksof life to achieve their financialgoals andl ife aspirations. We helppeople grow their savings, protectwhat matters to them and...

  • Unit Manager

    5 days ago

    Sandton, Gauteng, South Africa Mediclinic Group Full time R300 000 - R600 000 per year

    Important NoticeMediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All...