Account Manager
2 weeks ago
AceMQ – IT Services & SaaS (RabbitMQ Licensing & Support)
Location: Remote
Job Type: Full-Time or 3/4 time
About AceMQ
AceMQ is the global leader in RabbitMQ licensing, enterprise support, and consulting. We are the only official RabbitMQ MSP worldwide, serving Fortune-level clients in finance, logistics, healthcare, and tech.
We are looking for a highly organized, customer-facing Account Manager & CSM/Project Manager to oversee onboarding, service delivery, and long-term customer success.
What You'll Do
- Lead onboarding for new licensing, support, and services customers
- Manage day-to-day customer relationships and serve as primary point of contact
- Coordinate and track service delivery with internal RabbitMQ SMEs
- Run weekly stakeholder calls and engagement updates
- Manage support customers, SLAs, escalations, and renewals
- Oversee delivery timelines, customer issues, and project outcomes
- Keep client records, engagement notes, and pipeline updates organized
What We're Looking For
- Experience in Account Management, CSM, or Project Management (B2B SaaS or IT services preferred)
- Strong communication and client-facing skills
- Highly organized; able to manage many accounts and projects simultaneously
- Comfortable working with technical teams and enterprise customers
- Proactive, ownership-driven, and reliable
- Experience with support workflows, SLAs, or onboarding is a plus
Why Join AceMQ
- Global leader in our space with strong brand credibility
- High-impact role working directly with enterprise clients
- Fast-growing company, strong career upside
- Work with world-class RabbitMQ engineers and architects
- Remote-first, flexible, and high-ownership culture
How to Apply
Submit your resume and a brief note explaining your experience managing customer accounts or delivering technical projects.
Job Types: Full-time, Part-time
Pay: R8 604,43 - R17 208,85 per month
Expected hours: 30 – 40 per week
Work Location: Remote
Expected Start Date: 2025/11/28
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