Account Manager

2 weeks ago


Home Based, South Africa b9bfdd57-b663-443e-9050-84cef2994e7a Full time R87 000 - R206 000 per year

AceMQ – IT Services & SaaS (RabbitMQ Licensing & Support)

Location: Remote

Job Type: Full-Time or 3/4 time

About AceMQ

AceMQ is the global leader in RabbitMQ licensing, enterprise support, and consulting. We are the only official RabbitMQ MSP worldwide, serving Fortune-level clients in finance, logistics, healthcare, and tech.

We are looking for a highly organized, customer-facing Account Manager & CSM/Project Manager to oversee onboarding, service delivery, and long-term customer success.

What You'll Do

  • Lead onboarding for new licensing, support, and services customers
  • Manage day-to-day customer relationships and serve as primary point of contact
  • Coordinate and track service delivery with internal RabbitMQ SMEs
  • Run weekly stakeholder calls and engagement updates
  • Manage support customers, SLAs, escalations, and renewals
  • Oversee delivery timelines, customer issues, and project outcomes
  • Keep client records, engagement notes, and pipeline updates organized

What We're Looking For

  • Experience in Account Management, CSM, or Project Management (B2B SaaS or IT services preferred)
  • Strong communication and client-facing skills
  • Highly organized; able to manage many accounts and projects simultaneously
  • Comfortable working with technical teams and enterprise customers
  • Proactive, ownership-driven, and reliable
  • Experience with support workflows, SLAs, or onboarding is a plus

Why Join AceMQ

  • Global leader in our space with strong brand credibility
  • High-impact role working directly with enterprise clients
  • Fast-growing company, strong career upside
  • Work with world-class RabbitMQ engineers and architects
  • Remote-first, flexible, and high-ownership culture

How to Apply

Submit your resume and a brief note explaining your experience managing customer accounts or delivering technical projects.

Job Types: Full-time, Part-time

Pay: R8 604,43 - R17 208,85 per month

Expected hours: 30 – 40 per week

Work Location: Remote

Expected Start Date: 2025/11/28


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