Furniture Service Specialist

Full Time based in our Paarden Eiland Showroom, Cape Town.

About Mobelli

At Mobelli, exceptional furniture goes beyond great design, it's about lasting quality and the joy it brings. Our Furniture Service Specialist ensures that every Mobelli product, be it heaters, umbrellas, or furniture remains a stylish, comfortable fixture in our customers' lives for years. We offer expert diagnostics, maintenance, and repairs using only original parts to create a seamless experience that protects our clients' investments Mobelli

Role Overview

The 
Furniture Service Specialist
 will lead efforts to elevate the customer experience from initial contact to long-term satisfaction. This role involves delivering professional consultations, overseeing service requests, and nurturing strong relationships with diverse clients, from retail shoppers and designers to architects and hospitality partners.

Key Responsibilities

• Client Consultation & Relationship Building
• Engage with retail clients, designers, decorators, architects, developers, and hospitality professionals to understand their needs and deliver personalised service.
• Serve as the key point of contact for enquiries related to repairs, maintenance, and product care.
• Service Coordination & Quality Assurance
• Oversee all stages of the Customer Delight process, from booking repairs to delivering maintenance and servicing.
• Ensure accurate diagnostics, smooth scheduling, and premium-quality repair execution using Mobelli's original parts. Mobelli
• Maintain thorough records and follow-ups to guarantee satisfaction and product longevity.
• Operational Excellence
• Improve and streamline internal processes for service delivery, ensuring reliability and speed.
• Act as an ambassador of Mobelli's high-quality standards and professionalism.
• Client Education & Trust Building
• Educate customers on care and maintenance best practices to help them maximize the lifespan of their Mobelli products.
• Proactively suggest preventive servicing and extended maintenance plans.

Qualifications & Attributes

• Experience & Knowledge
• Proven experience in customer service, preferably in luxury retail, home décor, furniture, or related design sectors.
• Technical experience with furniture repairs and maintenance.
• Skills Required
• Excellent communication and interpersonal skills that are able to build rapport and trust.
• Highly organized with the ability to manage multiple priorities and client interactions.
• Strong problem-solving abilities; attentive to details and proactive in finding solutions.
• Personal Qualities
• Customer-centric mindset with a passion for delivering outstanding service.
• Professional, approachable, and polished in everything, from client interactions to internal communications.
• A team player who thrives in a dynamic showroom environment.

Why This Role Matters

Mobelli's commitment to Customer Delight means going beyond mere transactions. We're in the business of sustaining joy, comfort, and style long after a design piece leaves our showroom. In the Furniture Service Specialist role, you'll safeguard that promise, delivering unparalleled service that keeps our customers coming back and talking.

If you think that you are a A player and a good fit for this role and wish to apply,

Follow the following steps :

1. You'll first complete an online assessment (allow ~2 hours).
2. Send your CV to with the job title in the subject line to 

Link to register for Assessment: 
Please complete asap in one sitting without disruptions.

Only after completing the assessment will we review your Assessment and relevant industry experience.

If your background fits, you'll be invited to a meet & greet online interview. Pass that, and you'll move to an in-depth chronological interview.

At Mobelli, we'll help you develop your potential. We won't teach you how to do the job from scratch – we're looking for experienced professionals ready to excel.l.