Ward Administrator

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We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity.

Netcare invites you to be part of our journey.

ROLE SUMMARY

The incumbent will be responsible for the co-ordination of all secretarial and administration work in the ward. The Ward Administrator is also responsible for :

• receiving all new patients, visitors, and doctors in the ward and to make them feel welcome.
• assisting in maintaining stock levels in the ward and should work closely with the allocated stock controller.
• assist the ward staff and the Unit Manager with assigned duties.

KEY WORK OUTPUT AND ACCOUNTABILITIES
OPERATIONAL EXCELLENCE

Telephone Etiquette

• Answers the telephone in a friendly and professional manner.
• Takes messages for staff, patients and doctors.

Bed Bookings

• Document bookings from the Bed Booking Clerks and allocate beds to new patients in the ward.
• Admit the patient into the ward.
• Ensure all new admissions are on the patients name board with the time and date of theatre.

Admissions

• Welcome the patient.
• Accompany the patient to his/her room.
• Ensure the patient receives a ward information form.
• Place patient stickers in the Ward Admission Register.
• Clinical work station must be accurate-check that the patient is in the correct room and bed.

Transfers

• Ensure suitable arrangements are made with the ward that patient is being transferred to or from.
• Ensure the transfer form has been completed by the relevant nurse and filed in the patients file.
• Inform and confirm the relevant nursing staff about the transfer arrangement.
• Ensure the doctor and the patients families are informed of the transfer.
• Ensure ward transfer are done timeously on SAP.

Discharges

• Inform the patients' family of discharge when requested.
• Ensure the patient has an opportunity to complete the patient experience survey on iPAD.
• Ensure the patient is discharged timeously on SAP.
• Ensure discharge files are accurately completed and sent to billings.
• Assist Nursing Staff to make follow up appointments for the discharged patient.

Ward Staff Administration

• Assist with staff shift planning in the Theatre if required.
• Schedule nursing staff hours on Kronos system. Assist with editing of time cards on Kronos.
• Complete and update "Monthly Register" for learners.
• Ensure that the nursing staff are informed of new memorandums distributed by the business.
• Transcribe off duties to staff allocation book.
• Take minutes of staff meetings.

Stock Control

• Assist the Unit manager with stock related issues.
• Capture manual charge sheets when required.
• Assist with management of stock in the absence of a Stock Controller.
• Work closely with the allocated stock controller to ensure optimum stock levels.
• Ensure stock levels are at the required levels (stationery and ward stock).

General Tasks

• Maintain excellent customer care with all ward stakeholders.
• Capture required data onto SAP.
• Ensure patient name board is kept updated.
• Do daily hospitality rounds in unit.
• Do daily FAD rounds in unit and provide feedback to Unit Manager.
• Ensure the delivery of flowers to patients.
• Complete job cards. Log job cards timeously and follow up on completion.
• Ensure that the nurse's station & ward reception area is neat and tidy at all times.
• Ensure that patient statistics are captured.
• Update Blue Bird daily.
• Assist with linen control.

GROWING WITH PASSIONATE PEOPLE

Personal and professional development

• Assume responsibility for own personal and professional development.
• Keep up to date with Netcare's evolving policies and procedures.

SKILLS PROFILE

Education

• Grade 12 or equivalent NQF Level 4 Qualification.
• Business Administration and / or Secretarial Qualification advantageous

Work Experience

• 2-3 years' experience in administration position.

Knowledge

• Computer literate.
• Knowledge of SAP IS-H is advantageous.

Join the team that providing the best and safest
care.