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Snr Specialist: Product

2 weeks ago

Centurion, Gauteng, South Africa Telkom Full time R1 200 000 - R2 400 000 per year
Reference:

Openserve is a leading telecommunications service provider, dedicated to staying ahead of the curve with advanced services and technology—today and into the future.

We are passionate about building a competitive, sustainable, and accountable business that serves our clients better. Our commitment is to establish a robust foundation that enables seamless connectivity now and for generations to come.

As a nimble and agile organisation, Openserve works closely with customers to develop relevant, timely products and services tailored to their needs.

Most importantly, we operate with fairness, equity, and transparency at our core. We treat all licensed operators equally, fostering a level playing field that drives improved connectivity for everyone.

Duties & Responsibilities Structural Information

Job number:

Job title: Snr Specialist: Product & Brand Communic

Job grade: S4

Group/ BU: Openserve

Division: Openserve

Span of control: 0-5

Reports to: Executive Management

Core Description

Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units. Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy. Manage integrated communications plans across all channels. Apply Communication industry Best Practices and to build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy.

Job Responsibilities

Accountable to develop, implement and maintain all PR Product & Brand external communication strategy and Interface with Business Units (35%)

  • Communications strategy and plans obtain inputs from SME's and ensure implementation and feedback to all relevant stakeholders.
  • Position and implement the Retail and Commercial media relations portfolio and strategy.
  • Drive and implement a highly impactful Brand & Product communication campaign.
  • Develop, implement and maintain all external communication PR strategies related to Products & Brand.
  • Interface with Business Units and divisions to understand strategies, plans, timelines and operations.
  • Manage Communications Policies, Processes and guidelines: approvals and sign-offs of strategy, content and key messaging.

Accountable for the development and implementation of an effective and pro-active PR and Communication strategy in line with the Group Communications strategy (30%)

  • Obtain required information from key role players.
  • Drive implementation of solutions.
  • Monitor and measure success.
  • Proactively manage and co-ordinate to media relations.
  • Receive external information, conduct research, surveys and log media queries.
  • Manage critical aspects related to the Science of Communication e.g. strategy, plans, key, messaging and evaluation criteria.

Manage integrated communications plans across all channels (15%)

  • Implement the crisis communication strategy.
  • Analyse internal and external environment.
  • Communicate strategy to relevant role-players.

Apply Communication industry Best Practices (10%)

  • Manage Communications Channels and evaluate efficiency and effectiveness of the channel.

Build Strategic Relationships with Relevant Stakeholders by developing a stakeholder strategy (10%)

  • Partner with relevant internal & external stakeholders to improve service delivery.
  • Build and manage strategic customer partnerships.
Core Competencies

FUNCTIONAL KNOWLEDGE
Business Processes; Journalism; Financial Management; Communication; Problem Solving
FUNCTIONAL SKILLS

Photography Techniques; Planning; Writing; Decision Making; Problem Solving; People Development
ATTITUDES/ LEADERSHIP COMPETENCIES
Thought Leadership: Developing strategies/ Providing insights; Generating ideas; Exploring possibilities; Examining information; Adopting practical Approaches, Continuous improvement
Market Leadership: Developing expertise; Challenging ideas; Interacting with people; Understanding people; Seizing opportunities; Managing tasks
Business Leadership: Pursuing goals; Taking action; Upholding standards; Managing tasks; Seizing opportunities
People Leadership: Making decisions; Empowering individuals; Challenging ideas; Directing people; Developing people, Convincing people; Interacting with people
Personal Leadership: Embracing change; Thinking positively; Showing composure; Understanding people; Valuing individuals; Team working; Values Aligned with Openserve Values

Certifications
  • None
Education
  • NQF 8: Honours Degree
Experience
  • 7 Years relevant experience, of which at least 2 years on management level
Additional Information

Qualifications:

  • NQF 8: 4-year Degree in Marketing/ Sales or Commerce.

Special Requirements:

  • Excellent command of both written and spoken English and journalistic practice.
  • Excellent business writing skills.
  • Proven experience/ knowledge of Communication Management.
Special Requirements
  • Valid Drivers license
Physical Requirements
  • None
Key Stakeholders
  • Media (Print, Electronic, Face to face, Audio-visual)
  • Business Units
Desired Experience & Qualification

Preference shall be given to employees from historically disadvantaged groups, namely, Females, Africans, Coloureds, Indians, and persons with disabilities, also referred to as Employment Equity (EE) candidates for all positions internally and externally in accordance with the Telkom Group's Employment Equity Plan and the Employment Equity Act

Package & Remuneration

With regards to remuneration and benefits, we offer a guaranteed package, comprehensive car insurance, funeral cover, a rebate for Telkom products and services as well as a potential short-term incentive and participation in the company's long term incentive.