Assistant Manager-Workforce Management-WFM

OverviewWe are seeking a highly motivated and experienced WFM (Workforce Management) Assistant Manager to join our dynamic team. In this role, you will be responsible for managing and optimizing the day-to-day operations of the Workforce Management team. Strong leadership, in-depth knowledge of workforce management processes, and the ability to drive...

We are excited to open applications for theAssistant Vice President (AVP) – Workforce Management, a key leadership position responsible for driving operational excellence, SLA delivery, and strategic workforce planning across multiple teams.Key ResponsibilitiesProvide strategic leadership and oversight to the WFM department, including Managers, LAMs/AMs,...

Are you passionate about optimising people, processes and performance?We're looking for an experienced Workforce Planning Manager to join our dynamic Bellville-based contact centre.In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and...

OverviewAs a Workforce Management (WFM) Manager, your primary responsibility is to ensure the efficient and effective management of accounts and its workforce. This includes overseeing Planning, Real Time Management and Management information resource and processes, scheduling and allocation of resources, ensuring adequate staffing levels to meet operational...

In this key role, you'll develop and execute workforce strategies to ensure the right people are in the right place at the right time. You'll manage forecasting, scheduling and real-time performance, while coaching and leading a small planning team to support operational excellence as we scale. Bellville-based contact centre.• Forecasting call volumes and...

Position: Manager - WFMLocation: South Africa Employment type: Permanent Job type: Full timeAs an experienced Manager - WFM in this newly created role, you will apply your deep expertise in business intelligence and advanced analytical skills to identify opportunities to leverage data and drive business value.Main ResponsibilitiesSupervising other...

Role OverviewThe Workforce Management Real-Time Analyst (RTA) is responsible for monitoring and managing contact center operations in real time. This role ensures service levels, staffing adherence, and operational efficiency by analysing data, making intraday adjustments, and communicating with teams to maintain optimal performance. The RTA works closely...

Role OverviewThe Workforce Management Analyst (Real-Time & Scheduler) is responsible for ensuring optimal staffing and efficient operations through effective scheduling, real-time monitoring, and intraday management. This role supports operational performance by creating accurate schedules, adjusting staffing in real time, and analysing data to enhance...

About UsAt Embelo, we're dedicated to helping founders of consulting businesses start and scale efficiently. Backed by our UK-based investors and clients, we deliver exceptional client services to a growing group of UK businesses - combining technical expertise, South African spirit, and the latest in AI-powered services. We believe it takes great people to...

Workforce Manager​​Basic FunctionsGenerates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors such as special events, seasonality, chum or growth, weather etc. Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffing at all timesCreates, maintains and...