Assistant Team Manager: Liabilities

4 days ago


Pretoria, Gauteng, South Africa King Price Insurance Full time R250 000 - R400 000 per year

We've got a position available for an assistant team manager: liabilities

Company: King Price

Purpose of position:

Assisting liabilities team manager to ensure continued improvement of customer service.

Responsibilities:

  • Attending to allocation of new claim
  • Assisting with liability payments and authorisation thereof
  • Updating daily payment stats and data
  • Attend to payment escalation responses
  • Assist with complaints
  • Assist with escalation mails
  • Ad hoc assistance with authorising and finalising claims
  • Assisting team manager with team to achieve targets by working proactively with the team
  • Dealing with client queries and complaints professionally and in line with company values
  • Assist team manager with escalations to manage relationship with other insurers
  • Providing weekly feedback to legal managers
  • Assisting with Coaching and training of staff
  • Handling and monitoring performance-related issues as well as disciplinary matters

Requirements:

  • Matric (essential)
  • Minimum 6 years' experience in short term insurance claims or legal
  • Liabilities experience
  • Management experience (advantageous)
  • Strong working knowledge of Excel

Skills and Attributes:

  • Excellent attention to detail and quality oriented
  • Strong problem-solving, decision-making and objection handling skills
  • Deadline and results driven
  • Ability to cooperate and communicate with all levels of management
  • Strong people skills and client-oriented
  • Excellent communication skills (verbal & written)
  • Team player
  • Show traits of resilience, integrity, ambition and passion
  • Leadership qualities essential
  • Live the King Price values

Should you not receive any feedback within ten (10) working days after the closing date, please accept your application as unsuccessful



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