Sales Executive: External

18 hours ago

Port Elizabeth, Eastern Cape, South Africa Mustek Limited Full time R50 000 - R80 000 per year

Job Purpose:

The Sales Executive will be responsible for promoting and selling products and services (channel sales).

Responsibilities:

Sales and Business Development

  • Achieve 100% of Gross Profit Target by the end of each month (Epicor).
  • Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls, emails, and other communication tools.
  • Seek out new revenue generating opportunities to ensure that company targets are met.
  • Identify client markets and design a sales strategy to fit each client's requirements.
  • Advise on forthcoming product developments and discussing special promotions as well as encouraging dealers to attend product events.
  • Obtain 3 new customers in each quarter of the FY (Epicor).
  • Identify new business opportunities and network on a constant basis to grow client/customer base.

Customer Service

  • Interact (Visit/Telephonically) with 80% of allocated customer database quarterly (Report).
  • Ensure that no more than 2 complaints are lodged monthly (telephonic or written).
  • Meet the adequate level of contact with existing customers as may be necessary to maintain/increase levels of business activity.
  • Ensure the customers/client care policies are adhered to always.
  • Ensure professional customer/client interaction always.
  • Provide technical specifications and accurate quotations in the shortest possible time to ensure efficiency and customer retention.
  • Follow-up with work in progress to ensure customer satisfaction.

Procedures

  • Attend and complete Product/service-related training as and when necessary (attendance register/certificates/results).
  • Provide product/service knowledge internally where required.
  • Always follow Company sales procedures (ISO).
  • Submit fortnightly Sales Reports outlining Sales Activity and pipeline.
  • Respond to messages received through e-mail, telephone, or other communication tools.
  • Take steps to ensure calls or messages are being responded to when not available.
  • Maintain reliable, up-to-date customer records.
  • Report to the Operations Manager on any relevant information that will assist in understanding trends or opportunities within the region.
  • Escalate problems to the Operations Manager promptly when special intervention is required.
  • Manage demo orders according to the stipulated time frame as set out on the demo forms.
  • Assist Finance with any queries relating to outstanding amounts as required.

Qualification and Experience:

  • Matric.
  • Tertiary qualification in sales and/or marketing would be advantageous.
  • Driver's license required.
  • Minimum 3 years' experience in sales; target driven environment at similar level.

Skills and Knowledge:

  • Knowledge of ICT industry
  • Sales and marketing principles
  • Good understanding of entrepreneurial and commercial objectives
  • Knowledge of sales strategies and concepts
  • Good understanding of developing sales reports
  • Good decision-making skills
  • Excellent people skills
  • Good verbal and written communication skills
  • Good analytical skills
  • Good planning and organisational skills
  • Good research skills
  • Networking skills
  • Time management

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