IT Support Technician

2 weeks ago

Cape Town, Western Cape, South Africa ISTORE SOUTH AFRICA Full time R150 000 - R250 000 per year

iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.

We are looking for Technicians to join our team in a flexible capacity with working either 4 or 5 days a week.

Our iStore Technical Support Technicians are a combination of technically strong individuals with great people skills.

Your role would be to provide technical support to the iStore customers, through trouble shooting, resolving technical issues and software support. You will also provide training and assistance to iStore customers when required as well as exceptional and professional quality support service.

You need to have:

  • Completed Matric and IT qualification (minimum A+/N+)
  • Experience in Helpdesk/1st Line Support
  • 2 + years experience
  • Ability to troubleshoot and solve technical problems
  • Excellent communication and interpersonal skills
  • Ability to work well in a team environment
  • Strong customer service orientation
  • Familiarity with support ticketing systems

Responsibilities:

  • Provide technical support to customers in-store and over the phone
  • Troubleshoot and resolve issues with software
  • Install and configure new hardware and software for customers
  • Provide support to customers on how to use their Apple products
  • Maintain accurate records of customer interactions and repairs
  • Work closely with other members of the technical team to ensure the smooth operation of the store
  • Will work retail schedules and it will include some

The right person for this role is someone with

  • Tenacity, that demonstrating enthusiasm and urgency, as well as striving for excellence, when it comes to achieving results and dealing with challenges
  • Conflict Management, Managing complexity, disagreement, and conflict effectively and smoothly
  • Situational Awareness, Understanding the situation, demonstrating the right attitude, and taking timely action
  • Learning and Development, Open, motivated, and proactively seek learning and development opportunities

Apply today

Job Type: Full-time

Application Question(s):

  • Where in Cape Town where do you reside?

Work Location: In person

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