Product Designer

Who are we?

Sanlam Fintech is a newly established digital first business within the Sanlam Group on a mission to democratize financial advice and solutions for everyone across the African continent. We exist to pioneer inclusive financial confidence helping people build strong foundations to bridge the gap in generational wealth. Our culture us that of agility and constant deployment, we believe in learning fast, learning cheap and learning forward. Our aim is to provide a work environment where knowledge workers can accelerate the development of their ideas and bring innovation to market, at the same time provide compelling career and development proposition that will enable them to realize their dreams.

Position Overview

Sanlam Fintech (SFT) is looking to fill the role of Product Designer, reporting into a Head of Product. As part of the central Digital Product & Design function within SFT, the role will be responsible for designing key parts of the product experience of SFT's digital products and channels. The role will support relevant stakeholders, leveraging innovative design outcomes to give customers confidence during any digital engagements and experiences of their financial services.

What will you do?

As a Product Designer, you will be expected to:

Craft and Execution

• Use and apply, current and relevant, design methodologies, tools, frameworks, and practices to solve for, and design experiences that enable and support Sanlam's customers.
• Define interactions and services based on relevant business, technical, and design considerations.
• Conduct user research and usability testing to ensure validated design solutions, capturing insights and testing data, packaged for distribution and feedback sessions
• Own the UX and Interaction Design deliverables as agreed upon during performance contracting.

Project and Team

• Make design ideas tangible for the cross-functional product team and stakeholders through visual storytelling, UX and interaction design techniques.
• Present, explain and discuss design decisions eloquently, and give design feedback.
• Execute product design tasks and maintain a high quality of deliverables.
• Collaborate with UX team members including other UX disciplines, Service Designers, BA's, Product Managers and other stakeholders to understand objectives and key business outcomes, user needs and behaviours to inform the design solutioning.
• Collaborate with Front End and Mobile Developers, Product teams, the Design System team, and other relevant stakeholders to ensure that final product code delivery is representative of the most feasible and preferred design solution.

Qualification and Experience

A successful candidate will have:

• Bachelor of Design (Product Design) with/ exposure to interactive and UX Design
• At least 4 years of experience in the discipline of Product Design across varied customer personas, business problems, and devices, including mobile.
• Experience with UX design for mobile is required
• Experience working in cross-functional product teams as a product designer, UX designer or comparable role
• Experience with multimedia
• Experience designing for financial products and markets

Knowledge and Skills

• Knowledge in driving and applying user-centered design processes and practices to develop new products and services.
• Knowledge of interaction models, flows and wireframes.
• Knowledge of rapid prototyping methods, ranging from paper sketching to digital prototypes.
• Understanding of contextual uses for experience maps, user journeys and service blueprints.
• Knowledge of and curiosity about technology and its impact on design solutions.
• Knowledge of the process in conducting user research and capturing user insights using qualitative and quantitative methods

Knowledge and Skills

Conduct client/market research

Specialist product support

Product enhancements

Product performance tracking and measurement

Management of employees

Personal Attributes

Business insight - Contributing strategically

Financial acumen - Contributing strategically

Organisational savvy - Contributing strategically

Manages complexity - Contributing strategically

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies

Cultivates innovation - Contributing strategically

Customer focus - Contributing strategically

Drives results - Contributing strategically

Collaborates - Contributing strategically

Being resilient - Contributing strategically

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.