Client Due Diligence Specialist

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The CDD Service Specialist will be responsible for performing accurate background operational support administration duties in relation to the Anti-Money Laundering (AML) requirements within RISO. This entails, but not limited to, initial Customer Due Diligence (CDD) screening, prioritisation of Enhanced Due Diligence (EDD) matters, requesting of missing required documentation and information on high-risk clients, and providing general support for the operational and client services environments. A strong focus on client experience, efficiency handling, optimisation and offering world class service across multiple platforms to all stakeholders.

Requirements

Minimum:

• At least 1-3 years' experience within a financial / insurance environment

• At least 1- 3 years' experience in AML

• Experience of operationally managing a function or department: business planning, budgeting, managing and leading a team.

Ideal:

• 3 years' experience within a financial / insurance environment

• At least 2 years' experience in AML

• Experience in regulatory requirements for AML.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate

• Bachelor's degree in commerce/ law

Knowledge

Minimum:

• Sound knowledge of the South African Money Laundering and Terror Financing Legislation, the FATF Requirements and respective best practises

• Understanding of ML and TF risk in a financial institution

• Understanding of business banking landscape

• Knowledge of AML specific business process and systems requirements

• Understand the risk associated with business entities as clients

• Good understanding of correspondent banking and the AML/ CTF risks associated.

• Good understanding of AML/ CTF risks associated with foreign exchange and cross border instruments

Skills

• Decision making skills

• Leadership Skills

• Problem solving skills

• Planning, organising and coordination skills

Duties & Responsibilities

• Follow the Client Due Diligence process efficiently for every task.

• Report and save all findings.

• Take personal responsibility for meeting service-level timelines and quality standards for all work queues.

• Address and resolve queries and escalations with personalized responses to meet various client needs, aiming for first-time resolution.

• Gather and analyze stakeholder data for process and system improvements.

• Monitor daily tasks and keep stakeholders informed.

• Assist with Projects, FSCA and other Audits as needed.

• Ensure strict client confidentiality at all times.

• Accurately capture and process client instructions within set timelines and quality standards, and request missing information as needed.

• Ask for and collect any missing information, documents, or signatures following legal, compliance, and product guidelines. Using phone calls is recommended to improve communication and service quality.

• Consistently keeping our clients (FA, administrative staff, and channel partners) informed at every step without any exceptions.

• Help, encourage, and train advisers, their administrative staff, and channel partners in adopting digital tools to boost digital usage. Collaborate with stakeholders to identify and solve digital challenges. Resolve any issues hindering the expansion of our digital presence.

• Follow product, legislative, and compliance procedures consistently.

• Adhere to client-centric and fair treatment principles.

• Take responsibility for managing reputational and financial risk resulting from interactions and instructions from key stakeholders.

• Meet personal daily and monthly targets for production, quality, and client satisfaction.

• Contribute actively to team goals and successes as a collective team member.

• Research, follow up, and resolve client inquiries and problems in a timely and professional manner, keeping all stakeholders informed.

• Contribute to a culture of identifying and suggesting improvements to enhance customer service, reduce costs, improve efficiency, and minimize risks.

• Continuously enhance expertise in professional, industry, compliance, and legislative knowledge.

Competencies

• Ability to identify compliance risks and make recommendations that are appropriate for the business.

• Attention to detail and meticulous accuracy is essential.

• Ability to professionally communicate with various levels of staff and management.

• Ability to explain technical legal requirements to non-legal persons in plain and understandable language.