Email Support

3 days ago

South Africa ISTA Personnel Solutions Full time R150 000 - R250 000 per year

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. Unlike traditional recruitment agencies, we act as a dedicated extension of our clients' teams - delivering high-quality service with precision, efficiency, and a personal touch.

We're currently hiring on behalf of a U.S.-based client in the Money Lending Services industry. The client is looking for a highly detail-oriented Email Support & Inbox Management Specialist to assist with shared inbox management and internal email processing.

PLEASE NOTE:

  • Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (16:00 to 01:00 South African time - subject to change in accordance with daylight savings in the United States). 
  • You will be required to work on both South African and US public holidays (compensation for SA public holidays in accordance with the BCEA)
  • Internet Requirements: A fixed fiber line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fiber line cannot be considered.
  • Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
  • Work Environment: This is a fully remote working role.

Duties & Responsibilities

  • Manage a shared email inbox used by the internal team.
  • Review incoming emails from external lending companies and route them to the correct brokers internally.
  • Log relevant information into internal systems or databases.
  • Loop in appropriate internal contacts to ensure follow-ups and responses.
  • No external email communication or customer voice interaction - this role is strictly internal and email-based.
Requirements
  • Excellent written and verbal communication skills.
  • Strong reading comprehension.
  • Exceptional logical reasoning and problem-solving abilities.
  • Ability to analyze and categorize different types of email inquiries and act accordingly.
  • Sound judgment and the ability to apply past learning to similar new scenarios.
  • Basic proficiency with computer systems.
  • Comfortable navigating MS Office and Outlook.
  • Ability to learn new systems and follow structured workflows.
  • Background or familiarity in finance or accounting will be advantageous but not essential.

If you are not contacted within 14 working days, please consider your application unsuccessful.

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