Concierge Team Lead

2 weeks ago

Cape Town, Western Cape, South Africa Propr Full time R90 000 - R120 000 per year

This is an exciting leadership role that calls for someone who brings high energy and dedication to the day-to-day running of the Concierge department You will be managing a diverse team of Concierges, who will need your support and guidance to ensure all of our Guests have a great check-in experience.

What you'll be doing:

  • Support the full-time and part-time Concierge teams to provide exceptional service to all our guests
  • Manage the monthly schedule/ roster
  • Ensuring all keys are correctly distributed and key management systems are adhered to
  • Coordinating and assigning check ins to the Concierge team
  • Slay tasks, solve problems, kick ass
  • Ensuring all check-ins run smoothly, on time and with a smile
  • Problem solving with your Team on a daily basis
  • If need be, assist the team with check ins, extra key drops and special deliveries to our guests

Here's our description of the ideal person for this job:

  • Based in Cape Town
  • In possession of a valid driver's license and a roadworthy vehicle of your own
  • Experience in hospitality or customer service
  • Knowledge of the city/tourist experiences
  • Tech savvy
  • Excellent verbal and written communication
  • Strong interdepartmental communication skills
  • Extremely organised with a high level of multitasking skills
  • Able to adapt to last minute changes and think on your feet
  • Very solution oriented, always looking ahead for a successful resolution
  • Keep calm under pressure; You run towards the fire, not from it
  • Crazy proactive; You tackle hurdles as they appear, even if they sometimes fall outside the specifics of your role
  • Detail oriented; You're the kind of person who can't pass a skew picture on the wall without correcting it
  • Someone who genuinely gives a shit about each guest's experience
  • A Team player You do your best to help your team deliver a holy-shit level of service at all times
  • Able to work a set shift of 9am – 6pm throughout the week (Monday – Sunday), as well as work full time from our office.

To apply, please complete the application via this link:

Applications without a Propr specific cover letter and applications with AI generated answers won't be considered.

Please note that due to high application volumes, only shortlisted applicants will be contacted. We wish you the very best

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