Senior Store Manager

8 hours ago

Pietermaritzburg, KwaZulu-Natal, South Africa Pedros Flame Grilled Chicken Full time R120 000 - R180 000 per year

DUTIES AND RESPONSIBILITIES:

  • Overseeing overall operation of the restaurant/ take-away
  • Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
  • Overseeing and managing stock control, purchasing and orders
  • Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
  • Maximising profitability and meeting sales and GP% targets, including motivating staff to do so
  • Managing staff including discipline and work rosters.
  • Work within a team and drive the restaurant/take-away forward
  • Ensuring compliance with health and safety regulations
  • Ensure daily opening and closing procedures are conducted at the store
  • Marketing activities – to ensure that promotion and incentive programmes are introduced at the store
  • Customer service relations management – handling of customer service complaints and ensuring complaints are handled within the required time frame
  • People management – ensure training programmes are in place for staff development and to maintain and carry out regular structured staff meetings at the store
  • Recruitment and selection – leading, training and monitoring the performance of the team in the store to increase productivity and profitability
  • Performance evaluation of staff

REQUIREMENTS:

  • Restaurant and Fast-Food Service experience. Minimum 3 years related experience required
  • GAAP experience and knowledge - Advantageous
  • Management skills
  • Organizational skills
  • Customer service and good verbal communication skills
  • Problem-solving skills

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