Operational Efficiency Lead

2 weeks ago

Johannesburg, Gauteng, South Africa Dariel Full time R1 200 000 - R2 400 000 per year


We're Hiring: Lead, Operational Efficiency

Location: Hybrid

About the Role

We are seeking a dynamic
Lead, Operational Efficiency
to drive strategic improvements across our business operations. This role sits within our
Shared Services
area and leads a team housed in
Professional Services
, enabling flexible scaling as needed.

You'll be at the forefront of transforming how we work—optimizing processes, owning key internal systems, and enabling cross-functional collaboration to deliver measurable impact. If you're passionate about operational excellence, automation, and leading change, we want to hear from you.

Key Responsibilities

Strategic Planning

  • Develop and execute the internal applications delivery strategy.
  • Align systems and processes with business goals to maximize value.
  • Build team structures that support successful delivery and engagement.
  • Maintain alignment with stakeholders on priorities and objectives.

Process Improvement

  • Lead workshops and stakeholder engagements to gather requirements.
  • Conduct root cause analysis and propose impactful process enhancements.
  • Drive automation, digitisation, and integration across business functions.
  • Build business cases to support ROI-driven decisions (Build vs Buy vs Enhance vs Do Nothing).

Agile Program Management

  • Assign business and technical owners to champion change.
  • Prioritize initiatives based on impact and ROI.
  • Manage internal and third-party delivery teams to ensure quality and timeliness.
  • Oversee change management and adoption across affected teams.

Technical Ownership

  • Maintain a register of critical internal systems and their business owners.
  • Ensure seamless operation of infrastructure through collaboration with MSP, App Support, and Security teams.
  • Act as a strategic liaison between business needs and technical delivery.

People Leadership

  • Lead and mentor a high-performing team aligned with Synthesis culture.
  • Foster career growth and a sense of purpose within the team.
  • Monitor performance through KPIs and regular evaluations.
  • Promote collaboration across departments.

Cross-Functional Collaboration

  • Engage regularly with business owners and service providers.
  • Understand the Synthesis landscape to inform decisions.
  • Ensure alignment with supporting areas for optimal delivery.

Qualifications & Experience

Education:

  • Degree in Project Management, Business Analysis, IT, or Business Administration.
  • Postgraduate degree is a plus.

Experience:

  • 4+ years in business analysis, project management, or similar roles.
  • 2+ years managing teams and stakeholders.
  • Proven success in operational lifecycle management and product delivery.
  • Strong data analysis and software development understanding.
  • Experience with cross-functional collaboration and agile methodologies.

Performance Metrics

  • Measurable process improvements and ROI delivery.
  • Enhanced data accuracy and operational efficiency.
  • Stakeholder satisfaction across business areas.
  • Cost savings and resource optimization.

Be part of a forward-thinking team that values innovation, collaboration, and continuous improvement. Your work will directly impact how we operate and grow.

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