VIP Host
2 weeks ago
VIP Host
The role is well suited to candidates with prior experience managing VIP players within the iGaming industry.
Responsibilities:
● Build, manage and grow strong relationships with a portfolio of Goldrush Gaming Group VIP customers across multiple channels (phone, email, in-person)
● Act as the main point of contact for VIP customers, building strong, trusted relationships and ensuring all interactions are handled with professionalism and discretion.
● Design, implement, and continuously optimise the VIP programme, including rewards, promotions, and engagement strategies.
● Monitor and analyse player activity, preferences, and feedback to identify growth opportunities and enhance retention.
● Understand player profiles and behaviour to proactively tailor rewards, offers, and exclusive experiences.
● Coordinate with internal teams – including CRM, marketing, operations and customer service – to deliver a seamless and consistent VIP experience.
● Host and attend premium local and international events, both virtually and in person, as part of the wider player engagement strategy.
● Analyse player performance and behaviour to provide regular reports and insights, with a view to increasing customer satisfaction.
● Provide detailed reports and insights to leadership on VIP performance, trends, and KPIs.
Requirements:
● years of experience in a VIP management, account management, or high-level customer relationship role within the iGaming or entertainment industry.
● Proven success in managing high-value client relationships and achieving retention/revenue goals.
● Strong analytical skills with the ability to interpret player data and turn insights into action.
● Excellent communication, interpersonal, and negotiation skills.
● Comfortable working in a fast-paced, results-driven environment.
● Flexible to work varying hours that may include public holidays and weekends, with frequent travel to events or meet clients.
Salary
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TBC
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