Collections Advisor
18 hours ago
Job Description
Job Overview:
Engage with our diverse customer base using your product specific & journey moment, our client requires service orientated advisors who have a solid product understanding and able to work across a diverse range of clients. The successful candidate will take ownership of our customers with a great experience, exploring, and understanding their circumstances in detail. Guiding & supporting the customers, particularly when they find themselves in financial difficulty. Deliver great customer service.
Job Requirements
- Grade 12 or a relevant equivalent qualification
- A solid background with a minimum 1 year in collections
- Experience in the Financial Services industry
The Successful Candidate Will Be Responsible For
- A team player committed to creating an excellent customer experience
- Excellent communication skills
- Ability to make guidance decisions
- Able to make decisions for themselves and apply their judgement
- Great questioning skills
- Engaging with diverse customers
Required Skills
- Excellent Verbal and Written Communication
- Customer centric
- Excellent listening Skills
- Able to work independently and within a team
- Goal Orientated
- Confidence in decision-making, under pressure.
- A passion to deliver a first-class customer service.
Required Knowledge
- Previous experience in Vehicle & Credit card collections advantageous
- Previous or current experience dealing with UK clients
- Experience in early collections
- Passionate about providing the best service for the customer.
Salary Range And Work Times
- Salary to be discussed at the interview stage
- UK Hours and Rotational Shifts
Core Behaviors
Huntswood a ResultCX company employees have:
A Winning Mindset
Bring You're "A" Game – Passion is contagious Work every day like it's your first day on the job.
Strive for Greater – Stay dedicated to continuous improvement. Challenge the status quo and bring your best ideas forward.
Servant Leadership
Enable and Empower all Employees – Our employees are the heart of our success
Do the Right Thing – Be empathetic and respectful to everyone always. Act with integrity even if no one is watching.
Deliver WOW
Own It – Take personal responsibility for getting things done, find a way.
Deliver Unbelievable Service – Create "WOW" moments for your customers every time.
- Subject to HW incentive & remuneration policies, speak to your recruiter for more information.
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