Business Analyst

Open Box Software is an internationally focused consulting company that specialises in business and software consulting services for the Real Estate Industry. Since 2001, we have been delivering practical, smart, and cost-effective technology solutions for our clients. We have a team of highly talented individuals who are driven by excellence and open to finding a better way of making a positive impact.

We are looking for a Senior Business Analyst to join our team on a permanent basis. The right person will be wanting to work within an intelligent, motivated, and self-driven team with low egos. Good communication skills and an effective problem-solving approach is a must. You would be very conscious of the importance of sharing knowledge and working with other team members while contributing to the teams' deliverables. Our team must be able to tune into the needs of clients and their higher objectives to solve problems where not all the information is readily available. 

Responsibilities:

• Consulting with clients in an advisory capacity.

• Design and implementation of solutions that meet business requirements, which could range from researching and implementing off-the-shelf applications through to designing bespoke applications.

• Run workshops with clients to elicit business requirements and use cases.

• Product backlog development.

• Drafting user stories.

• Business case development.

• Project scoping and quoting.

• Business solution architecture & solution design. 

• Contributing to innovation within the business analysis and product ownership domain.

• Mentorship of more junior members of the team.

• Delivery using agile methodologies including SCRUM.
  

• Lead cross-functional teams and third-party vendors to successfully implement IT projects, ensuring alignment with business objectives, timelines, and budgetary constraints.

• Monitor project progress, identify risks, and develop mitigation strategies to ensure successful delivery.

• Collaborate with key stakeholders, in particular C suite stakeholders, to define project budgets, scope, deliverables, and success criteria.

• Coordinate user acceptance testing, change management, and training activities to maximize user adoption and minimize disruptions.

• Collaborate with vendors to negotiate contracts, manage relationships, and ensure service levels meet business expectations.

• Collaborate with cross-functional teams to design and implement solutions, leveraging technology, data analytics, and industry-specific methodologies.

• Share knowledge, best practices, and industry insights with the consulting team to foster a culture of continuous learning and professional development.

• Collaborate with colleagues on internal initiatives, contributing to the growth and success of the consulting practice.

• 8+ years prior experience in a business analysis / product owner role.

• Prior work experience in designing custom software solutions using an agile methodology.

• Strong interpersonal skills and the ability to build and maintain relationships with clients, effectively engaging at all levels of the organization.

• Strong analytical and problem-solving skills, with the ability to think strategically and provide innovative solutions which meet business needs.

• Proficiency in analyzing complex business requirements and translating them into IT solutions.

• Ability to multitask, prioritize work effectively, and thrive in a fast-paced, dynamic environment.

• Experience in vendor management

• Prior work experience in an off-the-shelf system selection process or have been involved in an off-the-shelf system implementation.

• Prior work experience in a consultancy environment interacting directly with external clients.

• Ability to multi-task across multiple projects at a given time.

• Ability to work towards deadlines and manage stakeholder expectations.

• Excellent written and verbal communication skills. 

• Excellent analytical and problem-solving ability.

• Strong documentation skills.

• Strong attention to detail.

Personal Traits: 

• Friendly and humble

• Conscientious

• Empathetic and self-aware

• Considerate

• Self-motivated

• Sound decision-making ability
  

• Team player

• Cape Town, Western Cape, South Africa

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