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Business Operations Officer

2 weeks ago

South Africa South African Reserve Bank Full time R250 000 - R500 000 per year

The successful candidate will be responsible for the following key performance areas:

  • Provide support to participants and clearing and settlement operators through various mediums or communication channels.
  • Log, monitor, escalate and resolve calls on the call logging system according to agreed service level standards.
  • Compile operational and performance reports (internal and external) and customer support engagement reports.
  • Analyse data and insights from systems to improve the effectiveness and efficiency of payment and settlement services.
  • Monitor the system and its interlinked ancillary systems to ensure that all settlements take place within agreed standards and escalate when necessary.
  • Conduct system testing and monitor market testing according to a system test framework, and test the cases developed by the system tester.
  • Participate in projects by executing assigned tasks arising from changes to regulations, business and technology.
  • Contribute towards and review business and functional requirements and test cases.
  • Execute billing, reconcile financial accounts and ensure that costs are recovered.
  • Assist with on-the-job training for South African Reserve Bank staff.
  • Conduct participant training.
  • Contribute towards the induction programme for new employees.
  • Compile evidence or sample information for internal and external auditors and contribute to the Principles for Financial Market Infrastructures assessments.
  • Identify and report on the operational risks of the unit.
  • Prepare and execute resilience tests in line with business continuity management.
  • Compile and update the operational and system manuals, procedures and processes.
  • Execute the activities set out by the stakeholder management framework at the appropriate level to support operations.
  • Coordinate and execute the onboarding and termination of participants (banks and non-banks) on the real-time gross settlement (RTGS) system.
  • Capture, verify and update master data changes on the RTGS system.
  • Execute and/or monitor the internal and external operational system changes.