Key Account Manager

4 days ago

Germiston, Gauteng, South Africa Boardroom Appointments Full time R500 000 - R1 500 000 per year


Key Account Manager (Data Centre)

Minimum Requirements:

  • Matric (Grade 12)
  • Bachelor's  Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience
  • Related experience in the Data Centre business is required
  • Demonstrated ability to inspire and coordinate others as the position requires an entrepreneurial spirit, a high degree of customer affinity and a very strong to influence others
  • Demonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferred
  • Able to relate well as a peer to Leaders of target customers
  • Knowledgeable on how to identify and implement new tools and processes
  • A well-rounded professional who knows When to support, When to lead, When to Listen and When to Direct
  • Diversity oriented
  • Fluent English language is required
  • Availability to travel up to 50% of the working time

Responsibilities:

  • Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across:
    • Sales, Orders, Pipeline
    • Sales Product Mix
    • Margin/Profitability
    • Contacts across key functions and levels
  • Identify and build positive relations with all account decision-makers and influencers who impact current or future business with the Company.
  • Understand in-depth and be able to articulate the client buying process.
  • Identify, engage, and secure revenue opportunities within assigned Account(s).
  • Understand and Capture client's challenges and requirements and resolve them with reference to the Company portfolio.
  • Oversee and align the commercial and engineering response to tenders to client requirements.
  • Finalize commercial process and secure purchase orders and framework agreements.
  • Oversee effective handover to post-order project management, product services and customer support teams.
  • Maintain oversight of all commercial-related engagements for customer success/satisfaction and our performance as a vendor.
  • Knowledgeable on clients' business, commercial condition, structure, strategy, operations and challenges. 
  • Be able to articulate this in terms of opportunity, growth, and risk with respect to Company business.
  • Be an effective advocate and communicator of the benefits of supporting your assigned accounts, within the Company organization.
  • Know and report your account numbers. 
  • Be continuously aware of targets and current business levels within the account for both 'year to date' and forecast for order intake and revenue information. 
  • Responsible for reporting the narrative and the numbers.
  • Collaborate effectively with other sales and stakeholders at function, country, region and global level. 
  • To both gain and provide support so others can function and meet their responsibilities to the account.
  • Provide all internal stakeholder and functional departments with the account-specific guidance and insights required so that they can execute their role and add value to the client.
  • Request and Support marketing campaigns (ABM) and activities that can grow the Company to Client relations and business.

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