Application Support Administrator

2 weeks ago

Johannesburg Metropolitan Area, South Africa Smart4 Energy Full time R900 000 - R1 200 000 per year

Applications Support Administrator (Johannesburg)

An exciting opportunity has become available for an experienced
Applications Support Administrator
to join a dynamic Group IT team based in Elandsfontein. The successful candidate will be responsible for administering, supporting, and optimising key business systems such as
Sage X3 ERP
,
Sage300/VIP Payroll
, and other related business applications across multiple subsidiaries.

Key Responsibilities

  • Serve as the primary contact for all Sage X3-related inquiries and technical support.
  • Configure, customise, and maintain Sage X3 to align with evolving business needs.
  • Manage user access, roles, and profiles while ensuring compliance with IT general controls and audit protocols.
  • Monitor system performance, backups, and logs to identify and resolve issues proactively.
  • Coordinate system upgrades, patches, and version control.
  • Provide first-line support for Sage and other business applications, including VIP Payroll.
  • Collaborate with cross-functional teams to identify and implement system enhancements.
  • Oversee compliance documentation, software licensing, and disaster recovery planning.
  • Conduct user training sessions and maintain system documentation.

Minimum Requirements

  • 5+ years' experience in ERP administration, preferably with
    Sage X3
    and
    Sage300/VIP Payroll
    .
  • Proven experience managing multi-company ERP environments and intercompany transactions.
  • Strong understanding of SQL-based platforms and system integrations.
  • Experience supporting HR, Payroll, and Self-Service modules.
  • Bachelor's degree in
    Information Systems
    ,
    Computer Science
    , or a related field.
  • Sage X3 ERP and/or Sage300/VIP certification (or willingness to obtain).
  • ITIL or similar service management certification will be advantageous.

Key Competencies

  • Excellent analytical and problem-solving skills.
  • Strong communication and stakeholder engagement abilities.
  • Ability to manage multiple priorities within a group structure.
  • Commitment to continuous improvement and digital transformation.

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