Desktop Support Engineer

5 days ago


Johannesburg, Gauteng, South Africa Boardroom Appointments Full time R200 000 - R280 000 per year


Contract position

Minimum Requirements: 

  • High School Qualification 
  • 2-3 years' experience in IT-related position 
  • A+ N+ Qualifications 

Required Experience: 

  • Demonstrated experience in a support desk role within an ICT service provider or contact centre environment
  • Demonstrated client service experience 
  • Demonstrated working experience in an IT helpdesk, support desk environment
  • Demonstrated experience working with help desk/ticketing software

Responsibilities:

  • Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
  • Triaging alerts and reporting of incidents 
  • Analyzing real traffic and associated artifacts: malicious, normal, and application traffic and demonstrate the ability to differentiate malicious traffic from false positives
  • Correlate data points and determine if an event or incident (i.e., security or network) has occurred
  • Experience with up-to-date security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
  • Understanding of how DNS works for both legitimate and malicious purposes
  • Understanding network protocols and traffic flow in an enterprise environment
  • Ability to communicate clearly (both verbal and written) Required to work, day and night shifts.



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