Technical Support Specialist

12 hours ago

Home Based, South Africa Optimal Growth Technologies Full time R250 000 - R400 000 per year
Technical Support Specialist

Location: Remote

Contract duration: 12 months

Overview:

We are seeking an entry-level professional to provide front-line support for our finance and HR systems, including NetSuite, Basware, Kyriba, and Workday. This role focuses on processing user access requests, helping employees navigate systems, and ensuring a positive customer service experience for internal teams.

Responsibilities:
  • · User Access Management: Process new user access requests, modifications, and removals for finance and HR systems in line with documented procedures. Maintain accurate access records for compliance purposes.
  • · First-Line Support: Serve as the first point of contact for user questions and issues. Provide basic troubleshooting and escalate complex problems to senior staff or vendors.
  • · Customer Service: Respond to requests in a friendly, professional, and timely manner, ensuring employees have the tools and access they need.
  • · Ticket Management: Track, update, and close support requests in ServiceNow, ensuring proper documentation of actions taken.
  • · Onboarding Support: Assist with setting up accounts and providing basic system navigation guidance for new employees.
  • · Compliance Assistance: Support audit activities by gathering requested access lists, screenshots, or reports.
  • · Documentation: Keep step-by-step guides, FAQs, and access request procedures up to date.
  • · Collaboration: Work closely with finance, HR, and IT teams to ensure smooth system operations.
Qualifications:
  • · 5 years of experience in a system support, help desk, or customer service role (internships or related coursework welcome).
  • · Familiarity with Microsoft Excel and comfortable learning new software applications.
  • · Strong attention to detail and ability to follow established processes.
  • · Clear and friendly communication skills for working with internal customers.
Skills:

· Customer-focused mindset with a willingness to help others.

· Good organizational skills for tracking requests and follow-ups.

· Ability to stay calm and professional when resolving user issues.

· Eager to learn financial and HR systems with on-the-job training.

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