Hotel Receptionist

Key Duties & Responsibilities

Working Conditions

• Shift-based schedule including weekends, evenings, and public holidays
• Standing for extended periods may be required

Guest Services

• Greet and welcome guests upon arrival in a warm and friendly manner.
• Manage guest check-in and check-out processes.
• Provide information about hotel facilities, services, and local attractions.
• Respond to guest inquiries and resolve complaints or issues promptly.
• Maintain a high level of guest satisfaction at all times.

Reservations & Administration

• Handle reservations via phone, email, online platforms, and in person.
• Update guest records and ensure accurate data entry into the reservation system.
• Manage payments, invoices, and refunds in accordance with hotel policies.
• Maintain a tidy and presentable reception area.
• Coordinate with housekeeping and other departments to ensure room readiness and guest requests are fulfilled.

Communication & Coordination

• Liaise with other hotel departments (Housekeeping, Maintenance, Restaurant, Management) to ensure smooth operations.
• Communicate special guest requests, VIP arrivals, or issues to management.
• Assist with night audit or end-of-shift procedures when required.

Education & Experience Requirements

• Matric / High School Certificate required
• Previous hotel or customer service experience preferred
• Familiarity with hotel PMS / reservation systems (advantageous)
• Basic computer literacy (Email, MS Office)

Job Type: Full-time

Experience:

• Hotel Reception: 2 years (Required)

Location:

• Somerset West, Western Cape 7130 (Required)

Work Location: In person