Bookings Clerk

Job Overview

A well-established Bus Services Company is seeking a highly motivated and organized Booking Clerk to join our team. In this fast-paced and dynamic role, you will play a key part in ensuring the smooth operation of our daily booking activities.

Booking Clerk Responsibilities & Duties

• Enter and update customer information in the booking system
• Answer phone calls and respond to customer inquiries in a professional manner
• Process and confirm bookings, making necessary changes and updates
• Monitor and manage the booking schedule to ensure accuracy and efficiency
• Prepare and generate reports on booking activity and performance
• Maintain a clean and organized work area, including the booking system database
• Adhere to all company policies and procedures, including confidentiality and security protocols
• Perform other duties as assigned by management

Booking Clerk Qualifications & Skills

• Previous experience in a similar role
• Proficiency in booking or scheduling software
• Strong customer service background
• Ability to multitask and prioritize workload efficiently
• Excellent communication and interpersonal skills
• Familiarity with industry-specific booking systems
• Problem-solving skills and attentiveness to detail
• Ability to work in a team-oriented environment
• High school diploma or equivalent
• 3+ years of experience in a booking, customer service, or administrative role
• Excellent communication and interpersonal skills
• Ability to prioritize tasks, handle multiple projects, and meet deadlines
• Highly organized and detail-oriented
• Ability to work independently and in a team environment
• Proficient in Microsoft Office, with a focus on Excel and Word
• Familiarity with booking systems and databases a plus

If you meet these criteria and are interested in this opportunity, please forward your CV to

Thank you, and we look forward to your application

Job Types: Full-time, Part-time

Experience:

• Professional Driving: 5 years (Preferred)

License/Certification:

• Code 14 License and PDP (Preferred)

Work Location: In person