Senior Inbound Reservations Consultant

6 days ago

Rosebank, Gauteng, South Africa Cullinan Holdings Full time

Planet Africa Tours offers destination management services to the Japanese market, operating tours across Southern and East Africa. Our expert team has a wealth of knowledge and the connection to deliver an exceptional experience for any travelers visiting from Japan. A combination of local knowledge and an understanding and appreciation of the requirements of the Japanese traveler has made Planet Africa the largest Southern Africa operator in the Japanese market.

The overall purpose of the Senior Inbound Reservations Consultant is to proactively secure and manage FIT and group bookings; going the extra mile to create exceptional customer and guest experiences.

It requires a strong focus on achieving sales and profit targets and an all-around understanding of customer requirements.


Key Responsibilities:
  • Providing expert travel advice to customers that exceeds their expectations
  • Ensuring the smooth operations and excellent on-the-ground management of FIT and Group bookings, managing bookings from quote to finalizing, invoicing, and travel documentation
  • Quoting the most appropriate products and services.
  • Converting quotes into bookings
  • Offering alternatives, cross-selling, and upselling
  • Accurate and timeous loading of bookings into the Reservations system
  • Conducting availability checks
  • Booking of all accommodation and services and reconfirming all services
  • Sourcing and securing alternatives if any availability challenges arise
  • Managing release dates of services booked
  • Resolving any on-the-ground incidents or challenges
  • Managing customer accounts and resolving account queries within set deadlines
  • Quality control of bookings
  • Building and maintaining strong relationships and a high level of quality communication with customers and suppliers
  • High level and frequent interactions on every group with Guides and Tour Leaders
  • Creating opportunities for Planet Africa to earn additional income, e.g. secondary buying, commissions, and optional tours
  • Ensuring that all loops are closed and that every party is always appraised of their duties to ensure the successful operation of FITs and groups
Requirements

Qualification:

  • Grade 12
  • A travel and Tourism qualification is highly recommended.

Criteria:

  • Experienced in consulting, quoting, and operating Inbound FIT and Group bookings
  • Experienced working with the Japanese market
  • Japanese writing and language skills will be highly preferable
  • Very good understanding of working with travel booking systems
  • Solid product, destination, and logistical knowledge of South and Southern Africa

Attributes:

  • Can manage high volumes whilst maintaining a high level of detail and accuracy
  • Skilled communicator who provides quality communication to customers (e.g., quoting, changes, recommendations)
  • Excellent interpersonal skills to maintain customer, supplier, and guide relationships
  • Services and customer experience focused, always understanding and considering the customers' expectations and requirements
  • Maintains quick turnaround times on customer quotations, updates, complaints, and queries
  • Adaptable and enjoy working in a changing environment
  • Exceptional at problem-solving and solutions-driven

  • Hospital General Manager

    4 days ago

    Rosebank, Gauteng, South Africa Netcare Full time R2 000 000 - R2 500 000 per year

    We provide meaningful careers that connect people with purpose.We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey.KEY WORK OUTPUT AND ACCOUNTABILITIESCONSISTENCY OF CAREStrategic directionDemonstrate leadership...

  • Reservations Consultant

    2 days ago

    Rosebank, South Africa Simbavati Lodge Collection Full time

    Simbavati is a hospitality management company based in Rosebank, Johannesburg. We are looking for an enthusiastic reservations consultant to join our growing team to assist us with incoming booking enquiries and reservations. Responsibilities include but are not limited to: - Handles inbound reservations and making regular bookings - Ensures that profiles...

  • Reservations Assistant

    4 days ago

    Rosebank, South Africa Bright Placements Full time

    **Requirements**: - Equivalent to Grade 12 Pass - Minimum 2 years Reservations experience including direct work with an acknowledged CRS. - Code 08 - Proficient in eRes, Additional certificates, diplomas or experience in hospitality is advantageous **Inventory Manager** - Daily follow up of Provisional (HOLD) reservations on stipulated release date....

  • Senior Consultant

    4 days ago

    Rosebank, South Africa Thamani Full time

    **Role: Senior Consultant** **Division: Advisory** **Main Purpose **To execute project deliverables as per client’s requirements **Reporting Structure Manager** **Team **Administrator Junior Consultants Manager Senior Manager Associate Director Director **Business Unit Context The Advisory division provides Internal, IT and Forensic...

  • Senior Consultant-internal Auditing

    4 days ago

    Rosebank, South Africa Thamani Full time

    **Role: Senior Consultant** **Division: Advisory** **Main Purpose **To execute project deliverables as per client’s requirements **Reporting Structure** **Manager** **Team** Administrator Junior Consultants Manager Senior Manager Associate Director Director **Business Unit Context** The Advisory division provides Internal, IT and Forensic...

  • Senior Sales Consultant

    5 days ago

    Rosebank, South Africa Humankind Group Full time

    Senior Sales Consultant Reference: HC -Moipo-1 About Role: The ideal candidate will focus on developing and managing a sales pipeline, maintaining relationships with stakeholders, and aligning business requirements with product offerings. Here's a breakdown of the job responsibilities and requirements: Duties and Responsibilities: Conduct sales meetings and...

  • Senior Trading Systems Consultant

    2 weeks ago

    Rosebank, Western Cape, South Africa Andile Full time R1 200 000 - R2 400 000 per year

    Role OverviewThis document outlines the ideal candidate profile for a key, client-facing role: a Mid to Senior Trading Systems Consultant for Andile Solutions. This position is critical to our success, acting as a trusted advisor and high-impact delivery lead on our most important client engagements.The core need is for a versatile Capital Markets Consultant...

  • Senior Sales Consultant Rosebank

    5 days ago

    Rosebank, South Africa Humankind Group Full time

    Job Title: Senior Sales Consultant About the Role: Ideal candidate will focus on developing and managing a sales pipeline, maintaining relationships with stakeholders, and aligning business requirements with product offerings. Here's a breakdown of the job responsibilities and requirements: Duties and Responsibilities: Conduct sales meetings and phone calls...

  • Property Administrator

    1 day ago

    Rosebank, South Africa Exceed Human Resource Consultants Full time

    Overview Reference: 10638 SJ Consultant: Sone Johnson Job Description: Creating and maintaining all Leasing Advertisements on Propdata, Property 24 and other platforms. Weekly update Master Prospect Sheet: closing completed cases on instruction Update Pipeline and Signed Leases summary sheets from team meetings and finalise for Manco reporting. Ensure...

  • Senior Project Manager

    2 weeks ago

    Rosebank, South Africa Andile Full time

    **Senior Project Manager** - Industry Focus_ Capital Markets Technology: Professional Services Platform Consulting Role Overview / Purpose The role of Senior Project Manager at Andile is to coordinate internal resources and third parties to ensure the flawless execution and delivery of individual projects. This includes developing detailed project plans,...

  • Processor

    9 hours ago

    Rosebank, South Africa Travelstart Online Travel Operations Pty LTD Full time

    **Job Overview**: The incumbent will be responsible for processing /charging of all invoices to the Corporate clients. **Duties & Responsibilities**: (An overview, but is not limited to the full function of the role) - Processing of invoices from the queue in Papertrail as per Standard operating procedure - Liaising with consultants and various departments...