Client Relationship Coordinator

Company Overview:

At the Law Office of Parag L. Amin, P.C. ("LawPLA"), we pride ourselves on fostering a team and collegial culture of growth, collaboration, and excellence. As a rapidly expanding firm, we are committed to providing exceptional legal services while maintaining a supportive and inclusive work environment that values our people and our results. We believe in the power of teamwork and continuous improvement, and we are dedicated to investing in the personal and professional development of our employees. This will be an incredible and fulfilling opportunity for the right person.

About the Role

We're looking for a Client Relationship Coordinator who thrives on genuine connection, empathy, and proactive communication. This role is focused on nurturing current and past client relationships, ensuring every client feels valued, heard, and supported—even long after their case has closed.

The ideal candidate is polished, personable, and detail-oriented. You need to be comfortable on the phone, confident in video calls, and able to represent the firm's professionalism with warmth and sincerity. While the primary focus is client relationship management, this full-time position also supports executive and marketing functions as needed.

This is a full-time, remote position and we welcome applications from individuals located in different countries who are committed to service and excellence. This position requires an individual to have their own computer, workspace and high-speed internet connection in order to carry out the role effectively.

Please be sure and read the entire job post in order to get all the detailed instructions on how to submit a complete application. Only applicants who complete all the steps will be considered.

Company Video About Us:

Our Core Values:

At the LawPLA, our core values are the principles that guide our approach, define our culture, and drive our success. These values are the foundation upon which we build our relationships with our teammates, our clients, and our community. These values reflect who we are and who we aspire to be. Our core values are: Growth, Integrity, Value, Accountability, Proactivity, Results, Dependability, Service.

Key Responsibilities

• Build and maintain strong, positive relationships with current and former clients through consistent outreach and follow-up.
• Execute personal touch marketing initiatives and various client appreciation outreach activities.
• Conduct client check-in calls to ensure satisfaction, gather feedback, and identify opportunities to improve service.
• Coordinate post-case follow-ups with former clients to ensure continued satisfaction and identify potential future needs.
• Support strategies to retain and expand client relationships through excellent service and consistent communication.
• Respond to client inquiries via phone and email, providing thoughtful, timely, and solutions-oriented responses.
• Document all interactions in the firm's CRM and ensure client information remains accurate and up to date.
• Collaborate with attorneys and staff to coordinate client deliverables and ensure exceptional client experience.
• Assist with other administrative or marketing projects as needed.

Qualifications & Skills

• 3+ years of professional experience in client relations, customer success, account management, or executive assistant roles (professional services or legal industry experience preferred).
• Fluent to the extent of a native speaker in both spoken and written English.
• Outstanding communication skills—verbal, written, and interpersonal.
• Comfortable engaging with business owners, executives, and professionals with poise and empathy.
• Highly organized with excellent follow-through and attention to detail.
• Tech-savvy and experienced using Microsoft Office Suite and CRM systems and productivity tools
• A self-starter with a proactive mindset, able to work independently in a fully remote environment.
• Reliable, professional, and committed to delivering exceptional service.

Compensation and Benefits:

• Pay rate of $8-$10 USD per hour, equivalent to approximately $1,280 - $1,600 per month, commensurate with experience and qualifications.
• Opportunities for incentive compensation based on individual and team achievements.
• Vacation and paid time off policy to support work-life balance after probationary period of 90 days is completed.
• Supportive and collaborative work environment

Work Arrangement:

Working hours from 9 am to 6 pm (PST), accommodating the time zone difference with the US-based team and clients.

How to Apply:

In order to be considered for this position, each applicant is required to submit a short video introducing themselves and answer the following two questions: why you are the best person for the job and which one of the firm's Core Values resonate with you the most and why. Email a link to that video along with a copy of your resume to careers @ This email you send with your application materials should have a subject line that reads: "Client Relationship Coordinator – Last Name, First Name – Country" with your last and first name and the country you are applying from filled in.

If you've read this entire job post, you have all the instructions needed to submit a full application. If you're someone who loves building relationships, pays attention to details that make clients feel valued, and want a position where hard work is rewarded and you have an opportunity to grow, we look forward to hearing from you

Job Type: Full-time

Pay: R139,39 - R174,24 per hour

Expected hours: 40 per week

Work Location: Remote