Toll and Helpdesk Technician

17 hours ago

Pretoria, Gauteng, South Africa Tolcon group Full time R400 000 - R800 000 per year

Company: Pt Operational ServicesLocation: Hatfield, PretoriaReports To: Senior TCS CoordinatorPurpose: To provide 2nd level support on the Toll System, Oracle, Linux and Networks

Qualifications, Skills and Required Competencies to meet the Job Outcomes:

Grade 12

Diploma in Information Technology/Management

MS Word/Excel

Oracle background

Database Experience

Linux Experience

Networking Experience

Training on the toll system (Hardware and Software)

Company's Contractual Obligations

Company's Toll Collection System

In House Induction Payment Card Industry DSS

Valid Light Motor Vehicle Driver's License

Excellent writing, documenting and communication

Skills in English

Excellent Computer Literacy Skills

Interpersonal Relationship Skills

Excellent problem solving and trouble shooting skills

Experience on Redhat and Debian or similar

SQL Experience or Qualification

Previous Toll system experience advantageous

San and Server hardware knowledge and experience

Self-driven and motivated

A+ and N+ Qualification or experience

Network Skills

Patience

Show initiative

The daily physical demands are those required are those encountered in a typical office with IT administration and Support environment, as well as in the open at Toll Plaza's and must be able to move in confined spaces when at plazas

Essential Duties and Responsibilities:

Maintain PCI compliancy

Linux System with Oracle support, maintenance and monitoring

Working closely with the TCH Technicians to resolve issues at plazas and lanes.

Fault finding, trouble shooting and recovery of Linux based systems

Fault finding, trouble shooting and replacing faulty network equipment.

Collection and loading of raw data from remote sites when required

Adherence to service levels and turnaround time

Investigate user or toll system problems, reporting needs, system problems, and other user or company needs, resolve, provide support and assistance, analyse, and propose solutions pertaining to toll systems.

Logging, monitoring, solutions and closing of reported system problems

Liaison and resolving of system problems with overseas supplier.

Liaison and resolving of network problems with the network support contractor

Database and system consistency and performance monitoring.

Document problems and solutions for future reference

Maintain communication infrastructure to remote sites

Maintain confidentiality with regard to information being stored, processed, or accessed

System support for remote locations.

Perform daily, weekly and monthly checks on system performance.

Perform preventative maintenance.

Maintain and control data centre.

Submission of Monthly reports.

Maintain neat and tidy workspace, and storeroom

Maintain, control and support of all toll system inventory (Software and Hardware) assets and updated assets and inventory lists.

Ensure compliance with Bakwena rollup schedules and

requirements.

Ensure uptime for all related servers and workstations.

Will work shifts, which includes weekends and public holidays.

Will be the main point of contact of the IT Helpdesk and will be required to log calls on the IT Helpdesk environment.

Provide support for end users.

This job specification outlines the main duties of the role and is not an exhaustive list. By applying, you consent to the Company processing your personal information in line with PoPI, which may include reference, credit, and background checks. Please note that only shortlisted candidates will be contacted, and a medical assessment may be required in terms of OHS legislation. The Company is committed to workplace transformation and upholding its Employment Equity objectives. We strongly encourage applications from individuals with disabilities as well as candidates from designated groups .

Kindly note should you not be contacted within 2 weeks of your application, kindly consider your application as unsuccessful.

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