Technician

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose Ensure uninterrupted business operations through a safe and efficient facility environment.

Manage a site team and lead day-to-day maintenance, proactively manage technical operations, and support lifecycle management of equipment.

Oversee audits, enforce health & safety standards, guide utilities management, and contribute to continuous improvement across services and infrastructure.

Key Responsibilities

Operational Excellence & Maintenance
• Oversee planned, preventive, corrective, and emergency maintenance consistent with SLAs
• Identify, assess, and resolve facility risks and equipment faults proactively

Compliance & Continuous Improvement
• Implement and maintain HSE, quality, and risk management systems in line with company standards
• Initiate process improvements to enhance operational effectiveness, energy efficiency, and cost savings Team & Project Leadership
• Supervise and mentor technical team, including scheduling, performance feedback, and development
• Assist with or lead small-scale technical projects, ensuring timely and cost-efficient delivery.
•

Stakeholder Engagement & Reporting
• Serve as the communication hub, coordinating daily operations and handling supplier relationships.
• Prepare weekly and monthly technical reports for leadership and facilitate regular team and supplier meetings.
• Maintain audit-ready documentation, including compliance, maintenance logs, and project records.

Asset & Utilities Management
• Manage technical assets' lifecycle to maximize equipment lifespan and compliance.
• Oversee utilities usage, monitoring, and cost-control initiatives.Availability & Response
• Be available for standby duty and overtime when required.
• Respond promptly to emergencies affecting site operations.

Key Relationships

Key Internal Relationships Business leaders and campaigns, Management, Suppliers, etc.

Key External Relationships Service Providers, Vendors, Contractors, Landlords, Local Authorities & Supplier, regulatory bodies etc.

Qualifications

Qualifications & Experience Required

Essential
• Matric Grade 12
• Qualified Electrician
• Wireman's license
• WNS DOL registration
• Minimum N3 or equivariant

• At least 5 years Experienced preferably in a Facilities environment and in a similar role.
• A Valid Driver's License and own transport
• Own mobile smart phone
• Fluent in both English and Afrikaans
• Proficient in Word, Excel, PowerPoint, outlook etc.

Preferred
• Facilities Management background
• Testing electrical installations
• HVAC systems
• Report writing
• Regulatory compliance
• Vendor contract management
• Staff management (HR basic functions)