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Head of Product Delivery

2 weeks ago

Cape Town, Western Cape, South Africa DigiOutsource Full time R1 200 000 - R2 400 000 per year

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Who We Are
We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.

At DigiProcessing, we have over 130 talented employees around the world who all share some common traits: integrity, a thirst to succeed, a need for excellence and a relentless focus on creating loyalty beyond reason by delivering an experience second-to-none for our customers. Our focus is on the customer, and we foster loyalty by creating a superior gaming experience powered by data-driven insights.

Who We're Looking For
We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiProcessing, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish and your career can soar.

A Head of Product Delivery who can bridge strategy and execution. You excel at orchestrating large-scale, cross-functional programs in complex, regulated environments, and you inspire teams to deliver on time, within budget, and at quality.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you
We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

As we scale our product portfolio, flawless execution and delivery discipline become critical. We need a leader who can operationalize product strategy, implement governance, and drive predictable outcomes across multiple domains to stay ahead of the game.

What You'll Be Doing
As part of your role, your responsibilities will include:

  • Own the delivery framework for the Product Division, establishing governance, processes, and best practices to ensure smooth execution across payments, fraud, onboarding, and verification initiatives.
  • Drive cross-functional delivery by coordinating between Product, R&D, Operations, Compliance, and external vendors to ensure projects meet business goals, timelines, and quality standards.
  • Portfolio & roadmap management: translate strategic priorities into clear delivery plans, track execution against commitments, and proactively address risks and dependencies.
  • Delivery assurance & reporting: provide visibility to the Chief Product Officer and senior stakeholders on progress, risks, and outcomes of all major initiatives.
  • Enable scalability: build a high-performing delivery unit with clear roles, accountability, and repeatable frameworks that can support multiple parallel projects.
  • Risk & compliance alignment: ensure delivery processes incorporate regulatory, governance, and security requirements that are critical in gambling and fintech environments.
  • Vendor & partner coordination: oversee delivery dependencies with third-party providers, ensuring successful onboarding, integration, and rollout.
  • Continuous improvement: identify bottlenecks and inefficiencies across delivery cycles, driving adoption of tools and methodologies (Agile, SAFe, or hybrid models) tailored to the Product Division's needs

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential Skills You'll Bring To The Table
The necessary skills that we require for this role include:

  • Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
  • Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
  • Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
  • Exceptional attention to detail, ensuring high standards of quality in all outputs
  • Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
  • More than 10 years in program or delivery management, ideally in product-led organizations.
  • Proven experience leading enterprise-level transformation or product rollouts.
  • Deep knowledge of Agile/Scaled Agile and hybrid delivery models.

Desirable Skills You've Got Up Your Sleeve
It would be great if you also have some of the following skills:

  • In-depth knowledge of sports betting markets, including odds calculation, betting types and market trends
  • Previous experience in the online gaming or casino industry, with a strong understanding of player behaviour and industry regulations
  • Familiarity with gambling regulations and compliance requirements in various jurisdictions, ensuring adherence to legal standards
  • Experience in developing and executing customer retention strategies

Our values are non-negotiables
Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These Competencies Are

  • Adaptability
  • Ownership and accountability
  • Initiating action
  • Resilience
  • Team orientation
  • Integrity
  • Innovation

What You'll Get Back
We offer a great variety of personal and professional benefits to help you thrive at DigiProcessing and Super Group. This includes:

  • We're dedicated to your supergrowth. Our comprehensive learning and development programmes give you a range of resources and opportunities to expand your skills and advance your career.
  • Your hard work and achievements won't go unnoticed. Our innovative Performance Tool ensures you receive regular, constructive feedback, helping you to continuously improve and reach your full potential.
  • Our Employee Assistance programme offers a variety of benefits which you and your family can benefit from.
  • Free Daily Meals
  • Free Massages On-site
  • Free On-Site Gym
  • Group Life Cover
  • Funeral Fund Benefit
  • Financial Services Assistance
  • Employee Assistance Programme
  • Curro School Fees Benefit
  • Income Continuation Benefit
  • Leadership Training
  • Referral Bonus
  • Medical Aid Subsidy
  • Free Sleep Coaching
  • On-site Barista
  • Retirement Annuity Subsidy
  • Team builds

Be part of that Superclass feeling.
At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 19 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It's all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on

  • Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
  • Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow