IT Change and Release Manager

Job Description

Hello future IT Change and Release Manager,

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

Improve the lives of the customers through simple, effective solutions that meet their needs then apply today if your skills are a match.

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Plan, implement and monitor a cycle of medium-term cost improvements.
• Deliver a service which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Build and maintain stakeholder relationships for the purposes of expectation management, knowledge sharing and integration.
• Ensure timeous and continuous communication on progress and challenges to all impacted stakeholders with regard to SDLC activities during a release cycle.
• Single point of contact with relevant technology and resourcing vendors. Co-ordination of communication, meetings, documentation and invoicing between vendors and internal stakeholders.
• Manage the full Systems Development Life Cycle for all changes across the supported channels/systems as well as continuous environment coordination and the preparation and maintenance of the annual releases and cloning strategy.
• Plan and manage the work scheduling process through team leads, ensuring effective utilization of internal and external resources in order to deliver prioritized tasks and monitor effectiveness.
• Preparation for and management of daily scrum and change advisory board sessions. Ensure stakeholder participation in order to meet release cut off dates. Active assistance with impediment removal.
• Implement and coordinate delivery plans through the development of operational activities to ensure implementation objectives are met as per the project plan.
• Identify the best process and communicate meaningful context that guides and directs best practice integration and alignment to effectively manage the release.
• Use insights gained through reports to measure success and realign to implementation objectives.
• Ensure adherence to relevant processes and procedures.
• Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Participate and contribute to a development culture where information regarding successes, issues, trends and ideas are actively shared.
• Positively influence and manage change by providing mechanisms and support to implement major changes in area of accountability.

Qualifications and Experience

• Proven experience in facilitating all changes within ServiceNow, ensuring alignment with ITIL processes and minimizing risk to production environments.
• Strong capability in managing configuration changes in ServiceNow, including CMDB updates, impact analysis, and governance of configuration items (CIs).
• Demonstrated experience in coordinating monthly release activities across multiple applications, ensuring timely deployments, stakeholder communication, and post-release validation.
• Sound knowledge and hands-on experience in managing changes and releases within DevOps pipelines (CI/CD), including integration with tools such as Jenkins, GitLab, Azure DevOps, and automated deployment strategies.
• +5 years' experience in a management role

You will be an ideal candidate if you:

• Proven administration experience with a strong portfolio.
• Excellent verbal and written communication.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

25/10/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.