Account Manager, Fintech

3 days ago

Johannesburg, Gauteng, South Africa Optasia Full time R250 000 - R750 000 per year

Optasia is a fully enabled B2B2X financial technology platform covering scoring, financial decisioning, disbursement and collection. We are committed to enabling financial inclusion for all. We are changing the world our way.

We are seeking for enthusiastic professionals, with energy, who are results driven and have can-do attitude, who want to be part of a team of likeminded individuals who are delivering solutions in an innovative and exciting environment. As an Account Manager, you will represent Optasia's full range of products and services, identifying cross-selling opportunities and ensuring delivery of our customer promise.

What you will do

  • Build and maintain productive, long-term relationships with stakeholders within customer organizations.
  • Monitor market trends and competitors to identify opportunities and optimize service performance.
  • Continuously assess, clarify, and validate customer needs, including roadmaps, and project requirements.
  • Provide regular reporting on product trends, opportunities, project progress, and potential risks to the customer.
  • Proactively lead strategic account planning processes to develop mutual performance objectives and financial targets.
  • Drive solution-oriented initiatives that address customer challenges and deliver measurable results.
  • Achieve assigned service performance targets, including SLA compliance and financial goals.
  • Collaborate with internal teams to meet account performance objectives and exceed customer expectations, including support for timely payments collection, reconciliation processes and project delivery escalations.
  • Maintain high levels of customer satisfaction through exceptional service delivery.

What you will bring

  • Minimum 5 years of proven experience in B2B Account Management, preferably within the Telecom or Fintech industry.
  • Minimum 3 years experience in Telecoms industry
  • Strong understanding of the cultural, political, and regulatory landscape in the assigned market(s).
  • Bachelor's degree

Will be considered as plus

  • Demonstrated track record of managing Telecom and/or Value-Added Services (VAS) solutions.

Why you should apply
What we offer:
Competitive remuneration package
Extra day off on your birthday
Performance-based bonus scheme
All the tech gear you need to work smart
Optasia's Perks:
Be a part of a multicultural working environment
Meet a very unique and promising business and industry
Gain insights for tomorrow market's foreground

Optasia's Values

#1 Drive to Thrive: Fully dedicated to evolving. We welcome all challenges and learning opportunities.
#2 Customer-First Mindset: We go above and beyond to meet our partners' and clients' expectations.
#3 Bridge the Gap: Knowledge is shared, information is exchanged and every opinion counts.
#4 Go-Getter Spirit: We are results oriented. We identify any shortcomings that hold us back and step up to do what's needed.
#5 Together we will do it: We are committed to supporting one another and to understanding and respecting different perspectives, as we aim to reach our common goals.

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